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Help with Question #87963385
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- Re: Help with Question #87963385
Help with Question #87963385
12-08-2014 1:45 PM
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Would someone at Plusnet have a look at my question #87963385, please?
I am not happy with the state that the BT engineer left the external telephone cable. Explanation below:
This added to Question #87963385 on 7the Aug, also attached three photos:-
Good afternoon,
The openreach engineer came as planned on 4th August, and installed Fibre Broadband, which works fine. However, the engineer had to do some external cable work and I am not at all happy with the way the external cable has been left. If you look at the three photos attached, you will see that the cable emerges from underground about 50cm from the wall, then goes at 45 degrees to meet the wall at 65cm height, then to a junction box. I am certain that this diagonal section of cable presents a dangerous situation to both my family and any workmen we employ. It certainly is a trip hazard, and shows BT workmanship to be below what is expected.
I would like to see this cable re-wired to run horizontally to the wall, in order to remove the hazard.
Would you please arrange this?
----end----
Could this be sorted, please?
I am not happy with the state that the BT engineer left the external telephone cable. Explanation below:
This added to Question #87963385 on 7the Aug, also attached three photos:-
Good afternoon,
The openreach engineer came as planned on 4th August, and installed Fibre Broadband, which works fine. However, the engineer had to do some external cable work and I am not at all happy with the way the external cable has been left. If you look at the three photos attached, you will see that the cable emerges from underground about 50cm from the wall, then goes at 45 degrees to meet the wall at 65cm height, then to a junction box. I am certain that this diagonal section of cable presents a dangerous situation to both my family and any workmen we employ. It certainly is a trip hazard, and shows BT workmanship to be below what is expected.
I would like to see this cable re-wired to run horizontally to the wall, in order to remove the hazard.
Would you please arrange this?
----end----
Could this be sorted, please?
Message 1 of 7
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6 REPLIES 6
Re: Help with Question #87963385
13-08-2014 9:35 AM
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Message 2 of 7
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Re: Help with Question #87963385
13-08-2014 9:49 AM
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Thanks Adam, hope it's soon sorted.
Scuda
dick:quote
Scuda
dick:quote
Message 3 of 7
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Re: Help with Question #87963385
14-08-2014 9:17 AM
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Hi Adam,
Your last update was:-
"I've received an email from Openreach in acknowledgement of the complaint I raised earlier today, the reference for this is 4674594."
Any idea what happens now?
Can you arrange for BT to send an engineer to complete the work?
scuda
Your last update was:-
"I've received an email from Openreach in acknowledgement of the complaint I raised earlier today, the reference for this is 4674594."
Any idea what happens now?
Can you arrange for BT to send an engineer to complete the work?
scuda
Message 4 of 7
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Re: Help with Question #87963385
15-08-2014 9:32 AM
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Hi scuda,
That's what we're steering towards yes.
I'm expecting a further response about the complaint with a proposed plan and timescale for this. This can take a number of days to be followed up, historically I've had responses to these within 10 days usually.
I'll let you know as soon as I get an update.
That's what we're steering towards yes.
I'm expecting a further response about the complaint with a proposed plan and timescale for this. This can take a number of days to be followed up, historically I've had responses to these within 10 days usually.
I'll let you know as soon as I get an update.
Message 5 of 7
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Re: Help with Question #87963385
18-08-2014 6:20 PM
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For the attention of Adam Walker:
A BT engineer called unexpectedly this afternoon, and re-wired the cable so that it no longer is a problem.
Thanks for your cooperation in getting this job done properly.
scuda
A BT engineer called unexpectedly this afternoon, and re-wired the cable so that it no longer is a problem.
Thanks for your cooperation in getting this job done properly.
scuda
Quote from: _Adam_Walker_ Adam wrote:
I'm expecting a further response about the complaint with a proposed plan and timescale for this. This can take a number of days to be followed up, historically I've had responses to these within 10 days usually.
I'll let you know as soon as I get an update.
Message 6 of 7
(527 Views)
Re: Help with Question #87963385
19-08-2014 10:34 AM
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Hi scuda
Thanks for letting us know that this has been fixed, surprisingly we haven't heard anything back from the supplier about the engineer being despatched but we're glad to hear all is well.
I'll be sure to pass your message on to Adam Walker
Thanks for letting us know that this has been fixed, surprisingly we haven't heard anything back from the supplier about the engineer being despatched but we're glad to hear all is well.
I'll be sure to pass your message on to Adam Walker
Message 7 of 7
(527 Views)
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