Help with Line Profile Reset, please
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Help with Line Profile Reset, please
Help with Line Profile Reset, please
07-02-2014 11:10 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The fault [now cleared] appears to have resulted in the line being banded as it now always sync's at 288kbps - with a downstream SNR margin of 23db.
Despite two phone calls to CSC, 10 days later there is still no action from PN.
Ticket numbers 80490759 and 80835358.
Thanks, Nick
Re: Help with Line Profile Reset, please
07-02-2014 11:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
*edit* seems to be working for me now, will get this placed asap.
Re: Help with Line Profile Reset, please
07-02-2014 11:28 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Help with Line Profile Reset, please
07-02-2014 11:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Nick
*edit*
11:33 - Line has reset and now syn'ing at 8Mbps; thanks again
Re: Help with Line Profile Reset, please
07-02-2014 11:33 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Help with Line Profile Reset, please
07-02-2014 12:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Forgive me poking my nose in, but I'm going to pre-empt the next potential concern - IP profile change. Is this now fully functioning automatically or might this user need manual intervention to get the best data transfer out their improved synch rate?
@NgNet,
Would be good to see your FULL router stats, just to confirm that all is as best as it might be!
Cheers,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Help with Line Profile Reset, please
07-02-2014 1:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Help with Line Profile Reset, please
07-02-2014 1:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I know it should automatically update however there have been issues with the automated process - are they all fixed? I have noted that there are still manual interventions taking place...
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Help with Line Profile Reset, please
07-02-2014 1:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Help with Line Profile Reset, please
07-02-2014 1:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I just read and was going to point you to http://community.plus.net/forum/index.php/topic,123498.msg1071992.html#msg1071992 and say I thought (told you?) so...
Now I read WITH GREATER CARE I realise that in your response above I mistook automagically for automatically which was sloppy of me.
In other words, having fixed the SNR issue you also automatically and with the magic of manual intervention also fixed the IP profile at the same time. I really must learn to a better job of reading.
Cheers,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Help with Line Profile Reset, please
07-02-2014 1:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Help with Line Profile Reset, please
07-02-2014 2:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The IP Profile or better known as the CVLAN Rate is set automatically by BT - I thought you were referring to this.
As Chris (hehe) has mentioned, our internal profile has been updated by him at the time of the reset.
Re: Help with Line Profile Reset, please
07-02-2014 5:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have I been sloppy with terms?
Is there a more correct term for PN's internal profile which needs to reflect BT's IP profile?
Quote from: Chris ...but the updated scripts should roll live next week.
Does this mean that the problems with automatic updating are now resolved?
Cheers,
Kevin
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Help with Line Profile Reset, please
10-02-2014 10:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Help with Line Profile Reset, please