Help! vista fibre unidentified network
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Help! vista fibre unidentified network
14-01-2013 12:05 PM
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We got our fibre broadband installed last week and every device we have connects to the router no problem except my laptop.
It connects to the internet fine when wired but when working wirelessly it connects and obtains a valid ip address but still says unidentified network so cannot get internet.
When I setup router to have an unsecured network it also works ok, so I assume it is a vista/router security issue.
I have tried :-
Changing security type
Turning off all firewalls
fixed ip address
un-ticking ipv6
Installed a hotfix found on microsofts website
installing plusnet help assistant
updating all windows updates
restoring windows to an earlier time
Has anyone came across this before or have any suggestions ?
I have seen people with similar problems but not with the exact same issue where I do get a valid ip address and I am actually connected to the router.
Any suggestions welcome, thanks
Re: Help! vista fibre unidentified network
14-01-2013 5:09 PM
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It definitely looks like you've uncovered most factors in terms of your OS and the PC that could be causing this so I'd look at router security next. It is possible to change the security mode that the router offers (i.e WEP/WPA/WPA2) I'd play around with those alternatives and see if that helps.
Re: Help! vista fibre unidentified network
14-01-2013 5:58 PM
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Re: Help! vista fibre unidentified network
14-01-2013 6:09 PM
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Re: Help! vista fibre unidentified network
15-01-2013 9:27 AM
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Re: Help! vista fibre unidentified network
15-01-2013 10:52 AM
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And that had similar symptoms, Vista laptop, both wired and a different wireless router worked, but not the new one we were trying to use.
Re: Help! vista fibre unidentified network
15-01-2013 3:00 PM
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Re: Help! vista fibre unidentified network
15-01-2013 3:36 PM
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Or am I wrong?
Re: Help! vista fibre unidentified network
15-01-2013 7:03 PM
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Re: Help! vista fibre unidentified network
17-01-2013 1:32 PM
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It is frustrating as I have tested with friends laptops on xp and 7 and they have been fine.
Thanks for your suggestions, I will try them over the next couple of days and see how I get on.
Re: Help! vista fibre unidentified network
17-01-2013 2:25 PM
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It would be useful to see the IP configuration details, to do this you need to run a command prompt. If you know how to do this, please forgive the detailed instructions.
Click start / run type "emd.exe"
In the command window type ipconfig /all
Copy and paste the results here.
You need to check that the IP addressed 'assigned' to the WiFi adapter is in the same sub-net as the router. A fairly common issue is that (for some reason) the router (DHCP) fails to deliver an IP address and the computer assigns one itself which is never in the same subnet as a typical router configuration. You should see something like this...
Quote from: ipconfig Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Qualcomm Atheros AR9285 802.11b/g/n WiFi
Adapter
Physical Address. . . . . . . . . : 90-4C-E5-B8-D4-ED
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3993:8777:8c2a:264d%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 15 January 2013 20:55:36
Lease Expires . . . . . . . . . . : 22 January 2013 20:57:30
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 311446757
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-B0-04-4B-00-26-9E-BE-CB-17
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
The parts highlighted must be identical.
HTH.
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Re: Help! vista fibre unidentified network
19-01-2013 12:08 PM
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So basically now I can connect via wep and probably all other devices will to. Does this point to my WPA2 security on my laptop and nothing to do with my new router not working correctly ? (i'll have to check how it was connected to my old belkin)
I suppose also should I just continue using WEP, although not ideal is still secured or should I persist in getting to the bottom of the problem.
Again thanks for your previous replies.
Re: Help! vista fibre unidentified network
19-01-2013 12:44 PM
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This looks like it becoming a common theme... See here http://community.plus.net/forum/index.php/topic,110978.msg951829.html#msg951829
Regards,
Kevin
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If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Help! vista fibre unidentified network
23-01-2013 9:15 PM
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My laptop is a sont viao vgn-nr10e, the device manager has two network devices, a lan express802.11g pci-e adaptor and a marvell Yukon controller.
The windows update for the latest driver never found anything should I go searching the web or am I barking up the wrong tree ?
Re: Help! vista fibre unidentified network
23-01-2013 9:34 PM
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