cancel
Showing results for 
Search instead for 
Did you mean: 

Help re internet down

coopers
Hooked
Posts: 8
Thanks: 1
Registered: ‎07-07-2020

Help re internet down

I cant log on to work PC my IT at work says its my end. Turned off router and turned it on again. I ran a check and it says WI fi doesnt have a valid IP configuration. Anyone know what I need to do. I am supposed to be working. It says no internet.
6 REPLIES 6
coopers
Hooked
Posts: 8
Thanks: 1
Registered: ‎07-07-2020

Internet not connected.

I cant log on to work PC my IT at work says its my end. Turned off router and turned it on again. I ran a check and it says WI fi doesnt have a valid IP configuration. Anyone know what I need to do. I am supposed to be working. It says no internet.
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 1,968
Thanks: 337
Fixes: 111
Registered: ‎26-03-2018

Re: Internet not connected.

Hi @coopers,

 

I'm very sorry for any inconvenience that this has caused. Something definitely seems to be out of place here, as your connection log is showing frequent drops:

 

 

However, testing the line hasn't picked up the cause of this from here:

 

xDSL Status Check
Circuit ID: CBUKXXXXXXXX Service ID: BBEUXXXXXXX
Telephone NO.: NA Test Executed On: 29-03-2021 15:01:36
xDSL Status Test Summary
Sync Status: Circuit In Sync
General Information
NTE Status:   NTE Power Status: PowerOn Bypass Status:  
 
  Upstream DSL Link Information Downstream DSL Link Information
Loop Loss: 9.6 20.0
SNR Margin: 13.5 7.8
Errored Seconds: 0 76
HEC Errors: 0  
Cell Count: 1803537 3803916
Speed: 472 16562
 
Maximum Stable Rate (KBPS): 2272 Fault Threshold Rate (KBPS): 2272
Mean Time Between Retrains (Seconds): 86400 Mean Time Between Errors Upstream (Seconds): 3323
Indicative Line Quality: G Mean Time Between Errors Downstream (Seconds): 660
Custom Thresholds
MTBR_RED: MTBE_RED:
MTBR_GREEN: MTBE_GREEN:

 

We'll need to do some troubleshooting to start ruling things out. I'd recommend starting with basic checks here. If the basic checks don’t resolve the problem, the next step would be to connect your router directly to the test socket, which is under the face plate of your master socket, and seeing if the connection stabilises. This rules out internal wiring, face plates and extension sockets as being the cause. A guide on how to locate the test socket and set your connection into it can be found here.

 

If the problem still persists from here please report the fault here and let us know when you’ve completed it. We will then be able to investigate this further for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Baldrick1
Moderator
Moderator
Posts: 8,705
Thanks: 3,953
Fixes: 287
Registered: ‎30-06-2016

Re: Help re internet down

@coopers 

Report it at https://faults.plus.net

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

jab1
Aspiring Legend
Posts: 11,007
Thanks: 3,601
Fixes: 133
Registered: ‎24-02-2012

Re: Help re internet down

@Baldrick1 See the staff response to the OP's duplicate post.

John
Baldrick1
Moderator
Moderator
Posts: 8,705
Thanks: 3,953
Fixes: 287
Registered: ‎30-06-2016

Re: Help re internet down

@jab1 

Thanks, these double posters are a real pain!

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

dvorak
Moderator
Moderator
Posts: 28,304
Thanks: 6,177
Fixes: 1,443
Registered: ‎11-01-2008

Re: Help re internet down


Moderators Note


Two topics on same subject from same OP merged to keep all info in one place. 

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'