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Help plz - fibre broadband running slow

mh68
Newbie
Posts: 1
Registered: a week ago

Help plz - fibre broadband running slow

Hello, on Sunday my router began disconnecting after about an hour`s internet use each time, and required restarting the hub each time to reconnect. The subsequent download connection speed went down to around 9mb/s. Although the connection has been disconnecting less since then, the speed has gradually been dropping even lower until today where it is now running at around 6mb/s download speed.

I have checked speeds using a wired connection between my laptop and the hub, and speeds are the same as a wireless connection. A speedtest using the link on the pinned post showed it was running at 6mb/s.

I am on an unlimited fibre broadband package, with the usual download speeds being around 30mb/s on my connection.

1 REPLY 1
MisterW
Superuser
Superuser
Posts: 17,223
Thanks: 6,886
Fixes: 480
Registered: ‎30-07-2007

Re: Help plz - fibre broadband running slow

Report a fault https://www.plus.net/help/report-a-problem/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.