Help needed please
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- Help needed please
Help needed please
07-11-2018 7:34 PM - edited 07-11-2018 7:35 PM
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Re: Help needed please
07-11-2018 7:38 PM
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Re: Help needed please
08-11-2018 3:45 PM
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Hi @Sylvie,
Thanks for your post.
Having checked your line, I've detected a fault as shown below:
Copper Line Test | |||
Circuit ID: | <REDACTED FOR SECURITY> | Service ID: | <REDACTED FOR SECURITY> |
Telephone NO.: | NA | Test Executed On: | 08-11-2018 15:13:16 |
Status: | Fail | MFL: | LN | OR Test ID: | dys00556app04:422021044 |
Test Outcome: | CIDT FAULT - HIGH RESISTANCE IMBALANCE DETECTED IN NETWORK | DTR: | T313 |
Copper Test Details | |||
A to E | B to E | ||
Capacitance: | 199 NanoFarad | 218 NanoFarad | |
DP Line Length Estimate: | 2495 Metres | DN Line Length Estimate: | 2903 Metres |
Celerity: | 43.1 dB | Line Loss: | 44.28 dB |
Line Stability: | |||
Fault Report Advised: | Y | ||
Service Level: | 2 | ||
BRAGOutcome: | Out of Sync | ||
Faceplate: | Cannot Be Detected |
I've raised a fault to Openreach for their investigation and we should have a further update for you within the next 3 working days.
We're sincerely sorry for any inconvenience this issue may cause.
Please don't hesitate to get in touch should you need any further information.
Re: Help needed please
10-11-2018 9:15 PM
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Openreach guy came today and fixed the line. Still can't get on the internet though. Same message.
Re: Help needed please
12-11-2018 8:37 AM
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Hi @Sylvie, I'm glad to hear the engineer fixed the fault.
Looks like the router is just stuck in 'set up'. Can you please factory reset the router? If the issue then persists, please can you follow the steps below to manually connect:
1) Connect a device to the router via WiFi or Ethernet and open up a webpage. In the address bar type http://192.168.1.254
2) When you connect to this page, you will be prompted for a Username and Password. The username is 'admin' and the password is found on the back of the router and is starts 'CPXXXXXXXXX'
3) On the left, click the option that reads 'Broadband Connections' followed by 'Internet Services'
4) On the far right click the button that says 'Disconnect' so that it changes to 'Connect'
If it is already reads 'Connect' then you can leave this as is.
5) Click View More and this will prompt you for your username and password. Your username which is username@plusdsl.net and your account password and then press 'Connect'
Once this is completed you should be online. Let us know how you get on.
Re: Help needed please
13-11-2018 11:24 AM
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