Help needed for novice
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- Help needed for novice
Re: Help needed for novice
27-07-2012 8:06 PM
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I will also go back to the tests sometime if I can find how to restart them and if I can overcome the difficulties I experienced with them earlier
Stan
Re: Help needed for novice
27-07-2012 8:40 PM
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Re: Help needed for novice
28-07-2012 7:26 AM
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I am asked if I have tried a different router. If I have not I may be charged if there is something wrong with my equipment
I don't know what that means exactly but the whole reason I am doing this test is because I suspect there is something wrong with my equipment and it looks as if I might be charged for finding out
I came to this forum in the hope of assistance in resolving this
Re: Help needed for novice
28-07-2012 7:53 AM
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Re: Help needed for novice
28-07-2012 1:53 PM
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Re: Help needed for novice
28-07-2012 2:22 PM
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Quote from: ardingly46 … I am asked if I have tried a different router. If I have not I may be charged if there is something wrong with my equipment
That's true, but if you cooperate with the Faults Team it shouldn't get to that. If you don't have a spare router just answer "no" and press on. You could add a note to explain you don't have an alternative router to try in a "further information" box. If the Faults Team analysis diagnoses the problem is likely to be router related they might offer to lend you one. An engineer would be called only with your agreement.
Re: Help needed for novice
28-07-2012 5:40 PM
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Quote from: ardingly46 .. I find it outrageous that it has been mooted that PlusNet have reduced my speed to that extent ...
Yes, that would be outrageous but your speed is actually controlled automatically by the equipment in your telephone exchange. Plusnet have the power to make your connection slower than this automated equipment sets it but they cannot make it faster nor override it.
The equipment in the telephone exchange seeks to give you broadband which achieves the best compromise between speed and stability. If it sees your line frequently disconnects it may conclude it is unstable and try to combat this - which has the consequence of reducing your broadband speed. That is why you are advised to leave your router on all the time. If you want to switch off your router, first log on to it and tell it to terminate the broadband session, then switch it off.
Re: Help needed for novice
28-07-2012 6:20 PM
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Re: Help needed for novice
28-07-2012 6:41 PM
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One small point re terminating a broadband session before switching off the router, my very limited knowledge suggests that as I always have switched off the PC before switching off the router, I have in fact always terminated a broadband session.
Anyway, it is on now and will stay on until I am told to do otherwise
Re: Help needed for novice
28-07-2012 6:47 PM
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Re: Help needed for novice
28-07-2012 7:01 PM
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As a point of interest, I have been with plusnet for some years now, and have not paid for a router, yet have had three .... leaving the router on all the time, is the best way to ensure your line is stable. My router only gets switched off when I go on holiday, when I switch off, and unplug everything electrical.... just been on hols for a week, and switched my router back on, did a speed test and it was exactly (well nearly, within a few bits) the same speed as when I switched it off a week ago.... (EDIT) and in the time I have been with PlusNet, I think I have moved home about 4 or 5 times.... !
By switching off and on of the router, the electronic monitoring equipment at the exchange is seeing that as intermittent faults, like a bad connection being made and broken with the wind on the wires, so the equipment will drop the speed until it measures a stable speed that it can maintain.
I reckon if you were to compare your electric bill for the three months with switching on and off, and another where it was left on permanently, you would (possibly) see a difference of less than £1. balance that against the higher speed and reliability you would get with a permanently connected router, versus the problems you are now experiencing.
Re: Help needed for novice
28-07-2012 7:02 PM
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Stan
Re: Help needed for novice
03-08-2012 11:59 AM
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Having left my router on as told, after some while I was told the problem was cleared - in the end I had to phone and was told to reboot the router and sure enough I was getting over 3M.
That lasted a day and then I got a whole series of disconnections and back down went the speed. Raised a ticket and now up to over 4M.
This raises a couple of questions.
1 If I get another series of dropped connections, will it eventually right itself without intervention from PN - I am assuming here that PN have had to take some action to get me right
2 In the event of another series of drops, is there any way to determine whether it is my router having a bad day, or if it is a line problem (and what do I do then if it is)
Stan
Re: Help needed for novice
03-08-2012 12:10 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Help needed for novice
03-08-2012 5:20 PM
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Question one is important to me, any ideas?
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