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Help - my broadband speed

webbyates
Newbie
Posts: 2
Registered: ‎11-11-2009

Help - my broadband speed

Hi
Please can someone help. I'm on the Extra package and I've spent the last 90 mins trying to find an answer to my problem. My broadband is too slow, my latest linespeed test says I should only expect 6mbps speed and we only get 3.1mbps. Both are inadequate for what I want to do. I'm happy to pay for a faster speed but not sure whether I'm limited by my package or by something else. Is it worth upgrading?
Martin
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Help - my broadband speed

Please post the information requested here http://community.plus.net/forum/index.php/topic,96155.0.html
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Help - my broadband speed

Hi there,
I've palced a SNR reset on your line and this will hopefully help to get your speeds towards 6Mb/s, this usually takes around four hours to implement.
You're in a fibre enabled area, so if you're looking for speeds to match your needs it would probably be worth looking at that. You can check yoru line estimate <a href="http://www.dslchecker.bt.com/adsl/adslchecker.welcome>here</a>.
Let me know how you get on or if you have any other questions.