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Help me please

bazdc2
Grafter
Posts: 28
Registered: 30-11-2009

Help me please

I've been getting very slow downloads on the pro package around
300 Kbps at peak time and around 1000 kbps - 2000 Kbps at
off peak times
My normal speed is 4000kbps at any time of the day like the pro package should be
Router stats
Bandwidth (Up/Down) [kbps/kbps]:   448 / 5,344
Data Transferred (Sent/Received) [kB/kB]:   0.00 / 0.00
Output Power (Up/Down) [dBm]:   12.0 / 19.5
Line Attenuation (Up/Down) [dB]:   23.0 / 41.0
SN Margin (Up/Down) [dB]:   20.0 / 15.0
IP profile
4500 Kbps on bt and plusnet
Exchange is green and always has been
All fillters have been changed
My friend (bt engineer) checked internal wiring all good there
So any idea why so slow nothing changed my end even got the
same ip profile and routers stats I've always had just not the speed
Cheers Baz

6 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Help me please

Hi there,
Could you run the BT Speedtester when you see the slowdowns and let us know the results you get?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
bazdc2
Grafter
Posts: 28
Registered: 30-11-2009

Re: Help me please

I have returned home tonight to speeds all over the place


Test1 comprises of Best Effort Test:  -provides background information.
Download Speed
2505 Kbps
 
0 Kbps 4500 Kbps
Max Achievable Speed
Download speedachieved during the test was - 2505 Kbps
For your connection, the acceptable range of speeds is 600-4500 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 4500 Kbps
Test1 comprises of Best Effort Test:  -provides background information.
Download  Speed
455 Kbps
 
0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 455 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5344 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4500 Kbps
This any help to anyone
Im going to switch the router for another one is if that helps any will report back

pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Help me please

you couldnt have picked a worse time to change your router, never muck around with your connection after about 15:30 and before about 1 hour after daybreak.  All you will have done now is to resynch at a low speed
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Help me please

I have a good steady Synch of 8128, which gives me a nomall speed of 6000-6400, but look what happens in the evening
Today 21:26  4186 kbps (523kB/s)  359 kbps (44.9kB/s)  Share
Today 07:29 6389 kbps (799kB/s) 337 kbps (42.1kB/s) Share
Monday 06:24 6387 kbps (798kB/s) 376 kbps (47kB/s) Share
Sunday 09:22 6536 kbps (817kB/s) 361 kbps (45.1kB/s) Share
Saturday 08:00 6472 kbps (809kB/s) 344 kbps (43kB/s) Share
Apr 1, 16:41 4927 kbps (616kB/s) 344 kbps (43kB/s)
ChrisL
Grafter
Posts: 733
Thanks: 2
Registered: 13-12-2007

Re: Help me please

Quote from: bazdc2
Download speedachieved during the test was - 2505 Kbps
For your connection, the acceptable range of speeds is 600-4500 Kbps.
Additional Information:
Assured Rate IP profile on your line is - 4500 Kbps

Quote from: bazdc2
Download speedachieved during the test was - 455 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :5344 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 4500 Kbps

Isn't there something odd about these test results?  How can an Assured Rate session suddenly become an ordinary one?  I'm afraid I can't help with answers, but I think this question shouldn't be overlooked....
Chris
bazdc2
Grafter
Posts: 28
Registered: 30-11-2009

Re: Help me please

The two bt speedtest were taken a hour apart don't know why ones assured and one isn't
So anyone know why I've got a good sync, good ip profile, good router stats but slow download speeds.
What could cause this bad router, exchange equipment any ideas