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Help - cant access certain sites plusnet support cant help

jklondon
Dabbler
Posts: 14
Registered: 29-11-2012

Help - cant access certain sites plusnet support cant help

Noticed that some sites just dont load at home but load fine on my mobile or at work. For example www.cutility.co.uk or www.scanthing.com - just two examples. These are not massively hit sites but used to load. Tried usual reseting router and modem, changing DNS on my laptop but nothing. Any idea guys?
Thanks
JK
25 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Help - cant access certain sites plusnet support cant help

They both work from here
Can you try a tracert to the sites and report back
jklondon
Dabbler
Posts: 14
Registered: 29-11-2012

Re: Help - cant access certain sites plusnet support cant help


Hi Sure...see this:

C:\Users\admin>tracert www.cutility.co.uk
Tracing route to cutility.co.uk [192.232.222.13]
over a maximum of 30 hops:
 1     5 ms     3 ms     3 ms  192.168.1.1
 2    25 ms    27 ms    28 ms  lo0-central10.ptn-ag04.plus.net [195.166.128.193
]
 3    25 ms    25 ms    26 ms  link-b-central10.ptn-gw02.plus.net [212.159.2.14
2]
 4    27 ms    27 ms    27 ms  xe-8-2-0.ptw-cr02.plus.net [212.159.0.118]
 5    26 ms    27 ms    26 ms  10gigabitethernet5-1.core1.lon1.he.net [5.57.80.
128]
 6    26 ms    37 ms    26 ms  10ge3-1.core1.lon2.he.net [72.52.92.222]
 7    91 ms    94 ms    94 ms  100ge1-1.core1.nyc4.he.net [72.52.92.166]
 8   113 ms   111 ms   115 ms  100ge7-2.core1.chi1.he.net [184.105.223.161]
 9   146 ms   152 ms   146 ms  10ge3-2.core1.den1.he.net [184.105.213.86]
10   151 ms   151 ms   164 ms  10ge4-2.core1.slc1.he.net [184.105.222.154]
11     *        *        *     Request timed out.
12     *        *        *     Request timed out.
13     *        *        *     Request timed out.
14
adie:quote
jklondon
Dabbler
Posts: 14
Registered: 29-11-2012

Re: Help - cant access certain sites plusnet support cant help

And this..
C:\Users\admin>tracert www.scanthing.com
Tracing route to scanthing.com [50.87.147.144]
over a maximum of 30 hops:
  1    2 ms    2 ms    3 ms  192.168.1.1
  2    28 ms    27 ms    27 ms  lo0-central10.ptn-ag04.plus.net [195.166.128.193
]
  3    28 ms    25 ms    27 ms  link-a-central10.ptn-gw01.plus.net [212.159.2.14
0]
  4    27 ms    26 ms    26 ms  xe-8-2-0.ptw-cr01.plus.net [212.159.0.116]
  5    *        *        *    Request timed out.
  6    93 ms    92 ms    98 ms  100ge1-1.core1.nyc4.he.net [72.52.92.166]
  7  120 ms  112 ms  110 ms  100ge7-2.core1.chi1.he.net [184.105.223.161]
  8  149 ms    *      140 ms  10ge4-1.core1.den1.he.net [72.52.92.234]
  9  152 ms  162 ms  154 ms  10ge4-2.core1.slc1.he.net [184.105.222.154]
10    *        *        *    Request timed out.
11    *        *        *    Request timed out.
12    *        *        *    Request timed out.
13    *        *    ^C
Community Veteran
Posts: 3,380
Thanks: 2
Registered: 18-01-2013

Re: Help - cant access certain sites plusnet support cant help

Do you have a static IP ? If so would there potentially be a reason for the sites you can't access to block you (i.e. have you annoyed a moderator on a forum or similar) ?
You may also want to have a check to see if your IP address is on a blacklist - some sites use the global blacklists to block potentially annoying IP addresses.
Community Veteran
Posts: 3,380
Thanks: 2
Registered: 18-01-2013

Re: Help - cant access certain sites plusnet support cant help

Tracing route to scanthing.com [50.87.147.144]
over a maximum of 30 hops:
  1    1 ms    3 ms    1 ms  192.168.1.1
  2    10 ms    25 ms    10 ms  lo0-central10.ptn-ag01.plus.net [195.166.128.190]
  3    8 ms    10 ms    8 ms  link-b-central10.ptn-gw02.plus.net [212.159.2.130]
  4    12 ms    9 ms    8 ms  xe-5-2-0.ptw-cr02.plus.net [212.159.0.106]
  5    8 ms    15 ms    8 ms  10gigabitethernet5-1.core1.lon1.he.net [5.57.80.128]
  6    9 ms    8 ms    12 ms  10ge3-1.core1.lon2.he.net [72.52.92.222]
  7    73 ms    73 ms    74 ms  100ge1-1.core1.nyc4.he.net [72.52.92.166]
  8    91 ms    91 ms    97 ms  100ge7-2.core1.chi1.he.net [184.105.223.161]
  9  120 ms  123 ms  122 ms  10ge3-2.core1.den1.he.net [184.105.213.86]
10  134 ms  135 ms  138 ms  10ge4-2.core1.slc1.he.net [184.105.222.154]
11  135 ms  143 ms  147 ms  ace-data-centers-inc.10gigabitethernet1-4.core1.slc1.he.net [66.160.133.118]
12  135 ms  135 ms  135 ms  prv-212-1-1-3.unifiedlayer.com [69.27.175.163]
13  136 ms  136 ms  136 ms  50-87-147-144.unifiedlayer.com [50.87.147.144]

It looks very much like "ace data centers" have blocked your IP address (or range) for some reason - it could be related to those two sites, a different site hosted on their servers or due to a previous owner of your IP address misbehaving.
I block 2-3 IP addresses a day from my servers due to hacking attempts or noscript attacks etc from compromised machines.
Community Veteran
Posts: 5,472
Thanks: 292
Fixes: 4
Registered: 11-08-2007

Re: Help - cant access certain sites plusnet support cant help

Both sites work for me from my '84.92.xxx.xxx' static address.  Smiley
Here are the network traces -
$ mtr www.cutility.co.uk
HOST: my-laptop                                                  Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. my-adsl-gateway                                              0.0%    10    3.6   4.2   3.6   6.2   0.8
 2. lo0-central10.pcl-ag01.plus.net                              0.0%    10   51.8  40.9  31.4  64.2  11.4
 3. link-a-central10.pcl-gw01.plus.net                           0.0%    10   43.0  42.0  40.7  43.3   0.9
 4. xe-10-0-0.pcl-cr01.plus.net                                  0.0%    10   40.8  42.5  40.3  49.8   2.7
 5. ae2.pcl-cr02.plus.net                                        0.0%    10   49.5  42.5  40.5  49.5   2.7
 6. ae1.ptw-cr02.plus.net                                        0.0%    10   42.4  42.3  40.7  45.1   1.6
 7. 10gigabitethernet5-1.core1.lon1.he.net                       0.0%    10   42.0  43.4  41.1  49.4   2.6
 8. 10ge3-1.core1.lon2.he.net                                    0.0%    10   52.3  43.4  40.9  52.3   3.4
 9. 100ge1-1.core1.nyc4.he.net                                   0.0%    10  106.6 113.2 106.6 117.1   3.6
10. 100ge7-2.core1.chi1.he.net                                   0.0%    10  122.9 127.5 122.8 153.4   9.4
11. 10ge3-2.core1.den1.he.net                                    0.0%    10  153.6 155.8 153.5 160.3   2.6
12. 10ge4-2.core1.slc1.he.net                                    0.0%    10  169.0 171.5 167.0 178.9   4.0
13. ace-data-centers-inc.10gigabitethernet1-4.core1.slc1.he.net  0.0%    10  167.9 191.4 167.9 209.4  15.8
14. prv-212-1-1-1.unifiedlayer.com                              10.0%    10  169.3 169.0 167.7 170.3   0.9
15. 192.232.222.13                                              10.0%    10  168.7 168.9 167.8 171.2   1.1

$ mtr www.scanthing.com
HOST: my-laptop                                                  Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. my-adsl-gateway                                              0.0%    10    3.7   3.9   3.6   4.5   0.3
 2. lo0-central10.pcl-ag01.plus.net                              0.0%    10   35.0  33.8  31.5  47.7   5.0
 3. link-b-central10.pcl-gw02.plus.net                           0.0%    10   40.8  41.3  40.8  41.6   0.2
 4. xe-10-0-0.pcl-cr02.plus.net                                  0.0%    10   40.1  40.7  40.1  41.3   0.4
 5. ae2.pcl-cr01.plus.net                                        0.0%    10   40.9  41.7  40.9  44.8   1.2
 6. ae1.ptw-cr01.plus.net                                        0.0%    10   41.8  40.9  40.1  41.8   0.8
 7. ???                                                         100.0    10    0.0   0.0   0.0   0.0   0.0
 8. 100ge1-1.core1.nyc4.he.net                                   0.0%    10  106.0 110.5 106.0 127.8   6.9
 9. 100ge7-2.core1.chi1.he.net                                   0.0%    10  123.4 128.0 123.4 145.9   7.2
10. 10ge4-1.core1.den1.he.net                                    0.0%    10  158.8 155.1 151.7 162.0   3.9
11. 10ge4-2.core1.slc1.he.net                                    0.0%    10  167.1 169.8 166.9 175.4   2.9
12. ace-data-centers-inc.10gigabitethernet1-4.core1.slc1.he.net 10.0%    10  614.0 661.2 439.6 885.6 140.2
13. prv-212-1-1-2.unifiedlayer.com                              10.0%    10  169.2 171.7 167.3 194.0   8.7
14. 50-87-147-144.unifiedlayer.com                              10.0%    10  167.2 167.6 166.9 168.9   0.6

Undecided
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Help - cant access certain sites plusnet support cant help

I can see that your router has restarted recently, giving you a different IP address, has this resolved the issue for you?
Chris Pettitt
Cloud Environments Engineer
jklondon
Dabbler
Posts: 14
Registered: 29-11-2012

Re: Help - cant access certain sites plusnet support cant help

Hi Chris.
No and the problem is worse as more sites i need I cant access e.g. below. What can I do?
C:\Users\ravi>tracert www.transferwise.com
Tracing route to transferwise.com [178.162.195.141]
over a maximum of 30 hops:
  1    5 ms    4 ms    6 ms  router.asus.com [192.168.1.1]
  2    28 ms    26 ms    28 ms  lo0-central10.pcl-ag06.plus.net [195.166.128.187
]
  3    27 ms    27 ms    29 ms  link-a-central10.pcl-gw01.plus.net [212.159.2.18
0]
  4    26 ms    27 ms    26 ms  xe-10-3-0.pcl-cr01.plus.net [212.159.0.212]
  5    29 ms    28 ms    26 ms  ae1.ptw-cr01.plus.net [195.166.129.0]
  6    36 ms    34 ms    38 ms  jun.tc2.leaseweb.net [195.66.225.100]
  7    39 ms    40 ms    37 ms  hosted.by.leaseweb.com [62.212.80.5]
  8    47 ms    44 ms    43 ms  xe-1-3-0.peering-inx.fra.leaseweb.net [46.165.25
5.110]
  9    *        *        *    Request timed out.
10    *        *        *    Request timed out.
11    *        *        *    Request timed out.
12    *        *        *    Request timed out.
13    *
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Help - cant access certain sites plusnet support cant help

Are you using a static IP?
You're not using a VPN or anything like that are you?
Superuser
Superuser
Posts: 9,369
Thanks: 692
Fixes: 51
Registered: 06-04-2007

Re: Help - cant access certain sites plusnet support cant help

The site doesn't respond to pings/tracerts but a secure (https) page loads OK in my browser as https://transferwise.com/. I'm using Firefox 28.0 on Windows Vista 32-bit.
David
jklondon
Dabbler
Posts: 14
Registered: 29-11-2012

Re: Help - cant access certain sites plusnet support cant help

Dynamic IP - no VPN. In fact i have access to VPN software and through VPN it loads fine.
So I think from advice above and some research my I.P is causing the problem as its being blocked as it may be on some blacklists - I have zero idea why as I am not a spammer!
My address starts with 37.152.xxx.xxx . Can I force a refresh of my Dynamic IP or what else?
Thanks guys.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Help - cant access certain sites plusnet support cant help

You can try disconnecting/reconnecting from your router to get a different IP address. See if that helps.
jklondon
Dabbler
Posts: 14
Registered: 29-11-2012

Re: Help - cant access certain sites plusnet support cant help

Quote from: AndyH
You can try disconnecting/reconnecting from your router to get a different IP address. See if that helps.

Tried before and didnt work but this time left it off for 20mins and hey presto got a new I.P. - so good for now.
Strange issue this.
Thanks all.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Help - cant access certain sites plusnet support cant help

It's probably worth flagging this up for the PN guys so they can look at the IP that was affected, as someone else will get it and could have the same problems you had.