Help - cant access certain sites plusnet support cant help
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Help - cant access certain sites plusnet support cant help
19-03-2014 10:44 PM
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Thanks
JK
Re: Help - cant access certain sites plusnet support cant help
19-03-2014 10:59 PM
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Can you try a tracert to the sites and report back
Re: Help - cant access certain sites plusnet support cant help
20-03-2014 7:24 AM
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Hi Sure...see this:
C:\Users\admin>tracert www.cutility.co.uk
Tracing route to cutility.co.uk [192.232.222.13]
over a maximum of 30 hops:
1 5 ms 3 ms 3 ms 192.168.1.1
2 25 ms 27 ms 28 ms lo0-central10.ptn-ag04.plus.net [195.166.128.193
]
3 25 ms 25 ms 26 ms link-b-central10.ptn-gw02.plus.net [212.159.2.14
2]
4 27 ms 27 ms 27 ms xe-8-2-0.ptw-cr02.plus.net [212.159.0.118]
5 26 ms 27 ms 26 ms 10gigabitethernet5-1.core1.lon1.he.net [5.57.80.
128]
6 26 ms 37 ms 26 ms 10ge3-1.core1.lon2.he.net [72.52.92.222]
7 91 ms 94 ms 94 ms 100ge1-1.core1.nyc4.he.net [72.52.92.166]
8 113 ms 111 ms 115 ms 100ge7-2.core1.chi1.he.net [184.105.223.161]
9 146 ms 152 ms 146 ms 10ge3-2.core1.den1.he.net [184.105.213.86]
10 151 ms 151 ms 164 ms 10ge4-2.core1.slc1.he.net [184.105.222.154]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14
adie:quote
Re: Help - cant access certain sites plusnet support cant help
20-03-2014 7:26 AM
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C:\Users\admin>tracert www.scanthing.com
Tracing route to scanthing.com [50.87.147.144]
over a maximum of 30 hops:
1 2 ms 2 ms 3 ms 192.168.1.1
2 28 ms 27 ms 27 ms lo0-central10.ptn-ag04.plus.net [195.166.128.193
]
3 28 ms 25 ms 27 ms link-a-central10.ptn-gw01.plus.net [212.159.2.14
0]
4 27 ms 26 ms 26 ms xe-8-2-0.ptw-cr01.plus.net [212.159.0.116]
5 * * * Request timed out.
6 93 ms 92 ms 98 ms 100ge1-1.core1.nyc4.he.net [72.52.92.166]
7 120 ms 112 ms 110 ms 100ge7-2.core1.chi1.he.net [184.105.223.161]
8 149 ms * 140 ms 10ge4-1.core1.den1.he.net [72.52.92.234]
9 152 ms 162 ms 154 ms 10ge4-2.core1.slc1.he.net [184.105.222.154]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * ^C
Re: Help - cant access certain sites plusnet support cant help
20-03-2014 7:55 AM
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You may also want to have a check to see if your IP address is on a blacklist - some sites use the global blacklists to block potentially annoying IP addresses.
Re: Help - cant access certain sites plusnet support cant help
20-03-2014 8:11 AM
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Tracing route to scanthing.com [50.87.147.144]
over a maximum of 30 hops:
1 1 ms 3 ms 1 ms 192.168.1.1
2 10 ms 25 ms 10 ms lo0-central10.ptn-ag01.plus.net [195.166.128.190]
3 8 ms 10 ms 8 ms link-b-central10.ptn-gw02.plus.net [212.159.2.130]
4 12 ms 9 ms 8 ms xe-5-2-0.ptw-cr02.plus.net [212.159.0.106]
5 8 ms 15 ms 8 ms 10gigabitethernet5-1.core1.lon1.he.net [5.57.80.128]
6 9 ms 8 ms 12 ms 10ge3-1.core1.lon2.he.net [72.52.92.222]
7 73 ms 73 ms 74 ms 100ge1-1.core1.nyc4.he.net [72.52.92.166]
8 91 ms 91 ms 97 ms 100ge7-2.core1.chi1.he.net [184.105.223.161]
9 120 ms 123 ms 122 ms 10ge3-2.core1.den1.he.net [184.105.213.86]
10 134 ms 135 ms 138 ms 10ge4-2.core1.slc1.he.net [184.105.222.154]
11 135 ms 143 ms 147 ms ace-data-centers-inc.10gigabitethernet1-4.core1.slc1.he.net [66.160.133.118]
12 135 ms 135 ms 135 ms prv-212-1-1-3.unifiedlayer.com [69.27.175.163]
13 136 ms 136 ms 136 ms 50-87-147-144.unifiedlayer.com [50.87.147.144]
It looks very much like "ace data centers" have blocked your IP address (or range) for some reason - it could be related to those two sites, a different site hosted on their servers or due to a previous owner of your IP address misbehaving.
I block 2-3 IP addresses a day from my servers due to hacking attempts or noscript attacks etc from compromised machines.
Re: Help - cant access certain sites plusnet support cant help
20-03-2014 8:19 AM
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Here are the network traces -
$ mtr www.cutility.co.uk
HOST: my-laptop Loss% Snt Last Avg Best Wrst StDev
1. my-adsl-gateway 0.0% 10 3.6 4.2 3.6 6.2 0.8
2. lo0-central10.pcl-ag01.plus.net 0.0% 10 51.8 40.9 31.4 64.2 11.4
3. link-a-central10.pcl-gw01.plus.net 0.0% 10 43.0 42.0 40.7 43.3 0.9
4. xe-10-0-0.pcl-cr01.plus.net 0.0% 10 40.8 42.5 40.3 49.8 2.7
5. ae2.pcl-cr02.plus.net 0.0% 10 49.5 42.5 40.5 49.5 2.7
6. ae1.ptw-cr02.plus.net 0.0% 10 42.4 42.3 40.7 45.1 1.6
7. 10gigabitethernet5-1.core1.lon1.he.net 0.0% 10 42.0 43.4 41.1 49.4 2.6
8. 10ge3-1.core1.lon2.he.net 0.0% 10 52.3 43.4 40.9 52.3 3.4
9. 100ge1-1.core1.nyc4.he.net 0.0% 10 106.6 113.2 106.6 117.1 3.6
10. 100ge7-2.core1.chi1.he.net 0.0% 10 122.9 127.5 122.8 153.4 9.4
11. 10ge3-2.core1.den1.he.net 0.0% 10 153.6 155.8 153.5 160.3 2.6
12. 10ge4-2.core1.slc1.he.net 0.0% 10 169.0 171.5 167.0 178.9 4.0
13. ace-data-centers-inc.10gigabitethernet1-4.core1.slc1.he.net 0.0% 10 167.9 191.4 167.9 209.4 15.8
14. prv-212-1-1-1.unifiedlayer.com 10.0% 10 169.3 169.0 167.7 170.3 0.9
15. 192.232.222.13 10.0% 10 168.7 168.9 167.8 171.2 1.1
$ mtr www.scanthing.com
HOST: my-laptop Loss% Snt Last Avg Best Wrst StDev
1. my-adsl-gateway 0.0% 10 3.7 3.9 3.6 4.5 0.3
2. lo0-central10.pcl-ag01.plus.net 0.0% 10 35.0 33.8 31.5 47.7 5.0
3. link-b-central10.pcl-gw02.plus.net 0.0% 10 40.8 41.3 40.8 41.6 0.2
4. xe-10-0-0.pcl-cr02.plus.net 0.0% 10 40.1 40.7 40.1 41.3 0.4
5. ae2.pcl-cr01.plus.net 0.0% 10 40.9 41.7 40.9 44.8 1.2
6. ae1.ptw-cr01.plus.net 0.0% 10 41.8 40.9 40.1 41.8 0.8
7. ??? 100.0 10 0.0 0.0 0.0 0.0 0.0
8. 100ge1-1.core1.nyc4.he.net 0.0% 10 106.0 110.5 106.0 127.8 6.9
9. 100ge7-2.core1.chi1.he.net 0.0% 10 123.4 128.0 123.4 145.9 7.2
10. 10ge4-1.core1.den1.he.net 0.0% 10 158.8 155.1 151.7 162.0 3.9
11. 10ge4-2.core1.slc1.he.net 0.0% 10 167.1 169.8 166.9 175.4 2.9
12. ace-data-centers-inc.10gigabitethernet1-4.core1.slc1.he.net 10.0% 10 614.0 661.2 439.6 885.6 140.2
13. prv-212-1-1-2.unifiedlayer.com 10.0% 10 169.2 171.7 167.3 194.0 8.7
14. 50-87-147-144.unifiedlayer.com 10.0% 10 167.2 167.6 166.9 168.9 0.6
Re: Help - cant access certain sites plusnet support cant help
20-03-2014 10:46 AM
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Re: Help - cant access certain sites plusnet support cant help
23-03-2014 7:05 PM
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No and the problem is worse as more sites i need I cant access e.g. below. What can I do?
C:\Users\ravi>tracert www.transferwise.com
Tracing route to transferwise.com [178.162.195.141]
over a maximum of 30 hops:
1 5 ms 4 ms 6 ms router.asus.com [192.168.1.1]
2 28 ms 26 ms 28 ms lo0-central10.pcl-ag06.plus.net [195.166.128.187
]
3 27 ms 27 ms 29 ms link-a-central10.pcl-gw01.plus.net [212.159.2.18
0]
4 26 ms 27 ms 26 ms xe-10-3-0.pcl-cr01.plus.net [212.159.0.212]
5 29 ms 28 ms 26 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6 36 ms 34 ms 38 ms jun.tc2.leaseweb.net [195.66.225.100]
7 39 ms 40 ms 37 ms hosted.by.leaseweb.com [62.212.80.5]
8 47 ms 44 ms 43 ms xe-1-3-0.peering-inx.fra.leaseweb.net [46.165.25
5.110]
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 *
Re: Help - cant access certain sites plusnet support cant help
23-03-2014 7:17 PM
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You're not using a VPN or anything like that are you?
Re: Help - cant access certain sites plusnet support cant help
23-03-2014 7:22 PM
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Re: Help - cant access certain sites plusnet support cant help
23-03-2014 7:33 PM
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So I think from advice above and some research my I.P is causing the problem as its being blocked as it may be on some blacklists - I have zero idea why as I am not a spammer!
My address starts with 37.152.xxx.xxx . Can I force a refresh of my Dynamic IP or what else?
Thanks guys.
Re: Help - cant access certain sites plusnet support cant help
23-03-2014 8:00 PM
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Re: Help - cant access certain sites plusnet support cant help
23-03-2014 8:09 PM
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Quote from: AndyH You can try disconnecting/reconnecting from your router to get a different IP address. See if that helps.
Tried before and didnt work but this time left it off for 20mins and hey presto got a new I.P. - so good for now.
Strange issue this.
Thanks all.
Re: Help - cant access certain sites plusnet support cant help
23-03-2014 8:11 PM
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