Help Please!!!!
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Help Please!!!!
06-03-2013 4:17 PM
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I was meant to have fibre installed on 1st March but it never happened. I was told by PN that my previous service provider, O2, had placed a cease on my phone line but according to O2, they did no such thing. I am now without broadband and have been told a new fibre order has to be placed!
I have a question/ticket number raised 66503842. The latest saga (since Monday) is that a fibre order cannot be placed due to a records issue on BTW system. PN cannot tell me when this will get resolved and I am no where near on knowing when fibre will now be installed. If I knew I would have to go through all this, I would never have considered joining Plusnet. I get told by one customer agent they will call me in the morning which never happens and when I call again, I get told by another agent that agents are not allowed to call out.
Please, please Mr Plusnet team on this forum, can you be kind enough to find out what is happening and me kind enough to call me?
jim:red all caps in title changed mod:end
Re: Help Please!!!!
06-03-2013 4:24 PM
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Re: Help Please!!!!
06-03-2013 4:29 PM
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Re: Help Please!!!!
06-03-2013 4:52 PM
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I can see that you called us at about 16:11 just before posting. I'm sorry we're unable to give you an exact date when this will be resolved, sorry too by the way that this has taken longer than expected.
I understand O2 believe they didn't cease the line, however our suppliers systems disagree and this prevents us from placing an order at present. We've requested this to be updated and a priority team is due to chase this up for us ASAP.
Bear with us and I'll make sure we get you an update ASAP.
Adam
Re: Help Please!!!!
07-03-2013 9:58 AM
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[Moderator's note by Jim (Oldjim): CSA name removed as per the forum rules.]
Re: Help Please!!!!
07-03-2013 10:17 AM
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Re: Help Please!!!!
07-03-2013 10:20 AM
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Re: Help Please!!!!
07-03-2013 11:31 AM
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Re: Help Please!!!!
07-03-2013 1:51 PM
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Hope you get up and running soon.
Re: Help Please!!!!
08-03-2013 11:35 AM
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Re: Help Please!!!!
08-03-2013 11:39 AM
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Re: Help Please!!!!
08-03-2013 5:20 PM
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Re: Help Please!!!!
11-03-2013 9:29 AM
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Apologies for the delay, I have chased this up and it seems our suppliers have escalated this further within their own departments as it appears to be a capacity issue at the minute. I've requested an update ASAP and as soon as it comes though we'll be in-touch.
Chris.
Re: Help Please!!!!
11-03-2013 9:50 AM
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Had I known there was going to be a capacity issue, I would not have left O2 and I would have at least been with broadband. My day-to-day work relies on home broadband and this issue is causing me immense problems as well as expense. Surely there must be an escalation team within BTOR who can provide an update on when this issue will get resolved?
Re: Help Please!!!!
11-03-2013 10:19 AM
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