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Help Please my speeds are in Kbps

kenm
Newbie
Posts: 4
Registered: 03-07-2014

Help Please my speeds are in Kbps

I have 3 Questions open all about declining speeds

latest speed test was 100 Kps its taken me 20 minutes to get to this page

could someone from plusnet help/support look at the open question and replys for me,

12 Jan Q166078851

15 Jan Q166279710

18 Jan Q166533803

A phone call would be best as I cannot load up email

KenM

2 REPLIES
Baldrick1
Champion
Posts: 838
Thanks: 355
Fixes: 28
Registered: 30-06-2016

Re: Help Please my speeds are in Kbps

Your best bet is to ring them on 0800 432 0200.

Plusnet Help Team
Plusnet Help Team
Posts: 118
Thanks: 37
Fixes: 3
Registered: 11-01-2018

Re: Help Please my speeds are in Kbps

 

Hi Ken,

 

Thanks for getting in touch.

 

I've tested your line today and the result suggests that there is a phone fault which may be affecting your broadband speed. Please contact your phone service provider and ask them to test the line for faults to establish whether this is the case.

 

Thanks,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team