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Help! Our broadband keeps dropping out when it rains

jplost
Newbie
Posts: 3
Registered: ‎07-11-2018

Help! Our broadband keeps dropping out when it rains

Hi

Our broadband keeps dropping out when it rains. I can see from other posts that Plusnet can identify where the problem may lie and perhaps send an engineer. Please can someone look into it? It's becoming a real issue with working from home and the lovely British summer weather!

Thanks

Jo

3 REPLIES 3
dvorak
Moderator
Moderator
Posts: 29,558
Thanks: 6,646
Fixes: 1,485
Registered: ‎11-01-2008

Re: Help! Our broadband keeps dropping out when it rains

Have you raised a fault at https://faults.plus.net ?
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
jplost
Newbie
Posts: 3
Registered: ‎07-11-2018

Re: Help! Our broadband keeps dropping out when it rains

No as couldn't see this option anywhere, will try now - it claims I don't have an account so no!

 

OldRaft
Grafter
Posts: 84
Thanks: 9
Registered: ‎22-03-2015

Re: Help! Our broadband keeps dropping out when it rains

Your PN account has the same credentials as you broadband login (so don't  change them as your BB will drop out until you put in the new password !

 

The forum  (here) is totally different, the user name and password are your choices.