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Help - New Fibre install
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Help - New Fibre install
20-06-2014 11:49 AM
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I need some help. I had fibre installed today, engineer came, installed faceplates and new openreach modem. Connected and said all working the DSL light is green. However I have no internet. Phoned support they say won't be turned on until Engineer files his report. It was 3rd party engineer and considering his job sheet for the day was a hand written sheet of paper I don't hold out any chance of that getting filed today!
I'm trying to work on my day off for the install but having to tether to do so.... Is there not anyway the service can be activated without this chap filing his hand written sheet!! Help
I'm trying to work on my day off for the install but having to tether to do so.... Is there not anyway the service can be activated without this chap filing his hand written sheet!! Help
Message 1 of 4
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Re: Help - New Fibre install
20-06-2014 11:54 AM
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Hi dward1000,
Good timing The order was closed off and marked as "complete" 3 minutes ago! I've manually activated your account so you should now be able to connect!
Let me know if you require any further assistance.
Good timing The order was closed off and marked as "complete" 3 minutes ago! I've manually activated your account so you should now be able to connect!
Let me know if you require any further assistance.
Message 2 of 4
(425 Views)
Re: Help - New Fibre install
20-06-2014 11:58 AM
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Thanks - all working - great service 76mbps down and 18mbps up - I'll take that!!!
Thanks
Thanks
Message 3 of 4
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Re: Help - New Fibre install
20-06-2014 12:43 PM
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Glad to see that's all up and running for you!
Message 4 of 4
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