Help I am being Traffic Shaped
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Help I am being Traffic Shaped
Help I am being Traffic Shaped
13-11-2009 11:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Last month I went over my traffic allowance by a small margin and was rightly restricted . On 1st November shaping should have been turned off but wasn't, I posted a ticket 30691263 and an agent agreed that I was still being restricted and asked your networks team to sort it out. This all took three days and now another two days later still it isn't fixed.
To compound this no one will respond to my ticket either, what is going on?
Please will someone have a look at this and get it sorted for me, I am looking at moving to another PN package with a higher allowance when I figure out what I need and whether there is something suitable but not until this issue is sorted and restores some confidence.
Regards
Andy Barron
Re: Help I am being Traffic Shaped
14-11-2009 3:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Help I am being Traffic Shaped
14-11-2009 8:42 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Help I am being Traffic Shaped
14-11-2009 11:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Help I am being Traffic Shaped
14-11-2009 4:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Help I am being Traffic Shaped
16-11-2009 11:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hopefully the problem will be resolved today.
I wonder if 24/7 support should not be advertised as such since actually nothing can be done over the weekend so it is really 10/5 or thereabouts. Yes I know I can get tickets responded to and the phone answered but no action can take place.
adie:quote
Re: Help I am being Traffic Shaped
16-11-2009 1:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re:Help I am being Traffic Shaped
16-11-2009 1:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Those guys are on call, but only for issues which affect a lot of customers, or aspects of our platform etc.
I've asked 'em to take a look at your ticket now, so you should have a response shortly.
Re: Help I am being Traffic Shaped
16-11-2009 6:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
PLEASE someone sort this out.
Re:Help I am being Traffic Shaped
17-11-2009 12:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've checked this out myself and you are currently on the non-restricted profile. I'll arrange a live check after 4pm though, to see if there's something iffy going on.
Re: Help I am being Traffic Shaped
17-11-2009 1:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Help I am being Traffic Shaped
18-11-2009 12:23 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your help Mand.
P.S. I reckon I am due some compensation having spent 16 days on the wrong profile.
Re:Help I am being Traffic Shaped
18-11-2009 12:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Help I am being Traffic Shaped
18-11-2009 1:06 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am *very* impressed that Mand took the trouble to call me to check that everything was now ok and I am very pleased to say yes it is.
A big congratulations to Mand and Plus Net on this, most other organisations I deal with just wouldn't have bothered.
Thank you
Andy Barron
Re: Help I am being Traffic Shaped
18-11-2009 2:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Help I am being Traffic Shaped