Help - Edimax Router Set Up or General Problem?

[#1]

No worries, thanks for the advice so far, you atleast cleared a few things up for me

[#2]

Any plus net staff around today to provide some answers please????
Starting to seriously lose faith in plusnet, ticket is 2 days old and had no response from any staff, if this keeps up ill be sure to cancel and file a complaint.
Your turn around time/SLA shows 4hrs of an answer time on questions, current up to 8hrs. My ticket is now 48hrs old and all I have had is automated responses.

[#3]

Sites now include:
www.microsoft.com
www.speedtest.net
www.megavideos.com (although it resolves sometimes)
www.hotmail.com

[#4]

Hi Nemesis,
Can you give us a list of the sites you can't resolve and trace routes to them.
Jojo

[#5]

Also, are you sure they don't resolve. What happens if you run an nslookup to them?

[#6]

Hi jojo and thanks for replying.
I Have ran trace routes and added them to the new ticket i had to opened.
Nslookup displays this:
Server:  cdns01.plus.net
Address:  212.159.13.49
Non-authoritative answer:
Name:    micorsoft.com.Underworld.com
Address:  66.114.124.140
websites i have issues with are Microsoft, megavideo, and speedtest.net - I have only found these 3 but im sure there wil be more

After running that nslookup i noticed its added underworld.com to the end of the address which i have no idea how or where its pulling that from as its my SSID is underworld

[#7]

Quote from: Nemesis

Non-authoritative answer: Name:    micorsoft.com.Underworld.com Address:  66.114.124.140 After running that nslookup i noticed its added underworld.com to the end of the address which i have no idea how or where its pulling that from as its my SSID is underworld

Is this a copy of the result, because you have not spelt microsoft correctly there?
Jojo

[#8]

yeah sorry just noticed that,
C:\Users\Nemesis>nslookup microsoft.com
Server:  cdns01.plus.net
Address:  212.159.13.49
Non-authoritative answer:
Name:    microsoft.com
Addresses:  207.46.232.182
          207.46.197.32

[#9]

Ping Test:
Pinging microsoft.com [207.46.232.182] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 207.46.232.182:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Trace Route:
Tracing route to microsoft.com [207.46.232.182]
over a maximum of 30 hops:
  1    2 ms    1 ms    1 ms  192.168.2.1
  2    44 ms    46 ms    44 ms  lo0-central2.pcl-ag04.plus.net [195.166.128.242]
  3    43 ms    44 ms    42 ms  gi1-12-421.pcl-gw01.plus.net [84.92.6.232]
  4    43 ms    43 ms    42 ms  po4.pcl-gw02.plus.net [212.159.1.129]
  5    77 ms    45 ms    43 ms  195.50.122.129
  6    43 ms    43 ms    43 ms  ae-34-52.ebr2.London1.Level3.net [4.69.139.97]
  7  112 ms  111 ms  112 ms  ae-43-43.ebr1.NewYork1.Level3.net [4.69.137.74]
  8  113 ms  112 ms  112 ms  ae-4-4.ebr1.NewYork2.Level3.net [4.69.141.18]
  9  112 ms  117 ms  113 ms  ae-1-51.edge2.NewYork2.Level3.net [4.69.138.195]
10  110 ms  112 ms  111 ms  MICROSOFT-C.edge2.NewYork2.Level3.net [4.71.190.
2]
11  112 ms  112 ms  112 ms  209.240.199.194
12  181 ms  180 ms  182 ms  ge-7-0-0-0.co1-64c-1b.ntwk.msn.net [207.46.40.90
]
13  199 ms  197 ms  198 ms  ge-0-1-0-0.wst-64cb-1b.ntwk.msn.net [207.46.43.1
85]
14  187 ms  187 ms  197 ms  ge-4-3-0-0.tuk-64cb-1b.ntwk.msn.net [207.46.46.1
62]
15  185 ms  185 ms  187 ms  ten1-1.tuk-76c-1b.ntwk.msn.net [207.46.46.21]
16  186 ms  184 ms  185 ms  po15.tuk-65ns-mcs-1a.ntwk.msn.net [207.46.35.138
]
17    *        *        *    Request timed out.
18    *        *        *    Request timed out.
19    *        *        *    Request timed out.
20  ^C

[#10]

trace route to google.co.uk
Tracing route to google.co.uk [173.194.37.104]
over a maximum of 30 hops:
  1    2 ms    1 ms    1 ms  192.168.2.1
  2    82 ms    44 ms    42 ms  lo0-central2.pcl-ag04.plus.net [195.166.128.242]
  3    44 ms    43 ms    43 ms  gi1-12-421.pcl-gw01.plus.net [84.92.6.232]
  4    45 ms    43 ms    43 ms  te2-2.pte-gw1.plus.net [212.159.0.186]
  5    43 ms    45 ms    43 ms  po5.thn-gw1.plus.net [212.159.1.141]
  6    43 ms    44 ms    43 ms  po6.ptn-gw01.plus.net [212.159.1.137]
  7    42 ms    42 ms    45 ms  72.14.223.32
  8    46 ms    43 ms    43 ms  66.249.94.78
  9    43 ms    43 ms    43 ms  209.85.251.202
10  270 ms    43 ms    43 ms  lhr14s02-in-f104.1e100.net [173.194.37.104]
Trace complete.

[#11]

Hi Nemesis,
Could possibly be MTU settings. Microsoft has been known to be affected by MTU settings. Have a look here for some further information.
Jojo

[#12]

Ping to speedtest.net :
Pinging speedtest.net [74.209.160.10] with 32 bytes of data:
Reply from 74.209.160.10: bytes=32 time=186ms TTL=43
Reply from 74.209.160.10: bytes=32 time=187ms TTL=43
Reply from 74.209.160.10: bytes=32 time=187ms TTL=43
Reply from 74.209.160.10: bytes=32 time=186ms TTL=43
Ping statistics for 74.209.160.10:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 186ms, Maximum = 187ms, Average = 186ms
Speedtest used to work, just not now. also any way to chase up on gettin my IP Profile from BT?
Looking at MTU and RWin just now

[#13]

Hey jojo,
Ran the tests and this is results,
RWIN is in range
Looking good
Observations:
Good data stream (no/few rexmits)
Your Tweakable Settings
Receive Window (RWIN): 338688
Window Scaling: 8
Path MTU Discovery: ON
RFC1323 Window Scaling: ON
RFC1323 Time Stamping: OFF
Selective Acks: ON
MSS requested: 1460
TTL: unknown
TTL remaining: 118
TOS/TOS subfield: 160
TOS/Flags:
Actual data bytes sent: 1026921
Actual data packets: 726
Max packet sent (MTU): 1500
Max packet recd (MTU): 1470
Retransmitted packets: 4
sacks you sent: 2
pushed data pkts: 40
data transmit time: 3.424 secs
our max idletime: 301.4 ms
transfer rate: 262013 bytes/sec
transfer rate: 2096 kbits/sec
transfer efficiency: 99%

My MTU within my router is set at 1492 - lowered it to 1470 and still no diffrence any other ideas?

[#14]

another site, which is one you are part of the deal with:
www.get-someone-online.com
Tracing route to 213-199-186-27.itm.asp.msn.com.nsatc.net [213.199.186.27]
over a maximum of 30 hops:
  1    3 ms    1 ms    1 ms  192.168.2.1
  2    54 ms    44 ms    44 ms  lo0-central2.ptn-ag02.plus.net [195.166.128.206]
  3    44 ms    43 ms    42 ms  gi2-7-222.ptn-gw02.plus.net [84.92.5.147]
  4    *      245 ms  240 ms  igbtmdistc7503.msft.net [195.66.226.140]
  5    43 ms    43 ms    42 ms  ge-6-1-0-0.lts-64cb-1b.ntwk.msn.net [207.46.42.7
4]
  6    54 ms    62 ms    53 ms  xe-2-1-0-0.db3-96c-1b.ntwk.msn.net [207.46.43.18
]
  7    53 ms    53 ms    54 ms  ge-1-2-0-0.db2-64c-1b.ntwk.msn.net [207.46.42.28
]
  8    *        *        *    Request timed out.
  9    *        *        *    Request timed out.
10    *        *        *    Request timed out.
11    *        *        *    Request timed out.
seems to go haywire once its leaving your network ?

[#15]

These trace routes are normal, MS (and some other networks) block the traffic needed for ping and trace route to work.  Indeed its clear from looking at the trace routes the trace route fails on MS's network, so PN has done its bit and delivered the traffic to MS.
I have no issue with any of the sites you mention and yet all the trace routes you have shown us that fail, also fail for me.  This like I say is normal and beyond PN's control.