Help - Can't connect to my own site
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Help - Can't connect to my own site
Help - Can't connect to my own site
31-08-2018 8:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Since joining plusnet I keep getting intermittent issues when accessing certain sites. These are my own sites that I build and have been built for years. On my previous broadband provider, I had no issues.
The problem I get is reported as ERR_CONNECTION_REFUSED. This is the same for any device on our network. If I access via a 3G connection it works fine. See attachment.
This is a real pain as I need access to my sites constantly - anyone know how to fix this?
Re: Help - Can't connect to my own site
31-08-2018 8:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I should add that this is the same on any browser on my PC, Ipad and phone aswell.
Re: Help - Can't connect to my own site
01-09-2018 12:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there, it sounds like safeguard might be causing an issue here. Can you try disabling that temporarily to see if that gives you access?
If it does you should then be able to to whitelist the sites in question.
Re: Help - Can't connect to my own site
02-09-2018 3:07 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the response Adam but I do not have SafeGuard activated on my line.
It's a pain - been blocked for over a day now. I kind of need to access my own sites. Not going to be with Plusnet long if this continues.
Just tried the LiveChat support and nobody is available, funnily enough there is on the sales
Re: Help - Can't connect to my own site
02-09-2018 5:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Help - Can't connect to my own site
02-09-2018 10:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK this trace of over the plusnet network - it still does not resolve.
Re: Help - Can't connect to my own site
02-09-2018 10:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
And this trace is immediately after (when I tether to my 3g connection) - the site now resolves.
Re: Help - Can't connect to my own site
03-09-2018 2:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @kavanaghclan, so your trace router shows the request is leaving our network, so there isn't anything we can do as this would be out of our control I'm afraid.
Your 3g connection uses a different routing method, which is why this might work.
Re: Help - Can't connect to my own site
04-09-2018 9:27 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the pointers @LaurenB. It turned out that my IP had been blacklisted - all fixed now.
thanks.
Richard
Re: Help - Can't connect to my own site
04-09-2018 11:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Richard,
Thank you for letting us know that this was due to your IP being blacklisted - I'm glad to hear that this is sorted now.
Please don't hesitate to get back in touch if there's anything else that you'd like to discuss.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Help - Can't connect to my own site