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Heads up - service disruption email and web hosting on Wednesday

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Registered: ‎15-06-2007

Heads up - service disruption email and web hosting on Wednesday

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Planned Email Storage Maintenance - Wednesday 5th August 12.05am-7.00am
Email
Posted on: Monday 3 August 2009, 15:43
When's this work happening?
Wednesday Morning.
What does it affect?
Email delivery, email collection and access to our Webmail service.
How long will it take?
About two hours.
What does the work involve?
We recently upgraded the software being used by our email storage platform. We've experienced a few problems behind the scenes since carrying out this upgrade so for the time being we're going to downgrade back to the previous version.
Is it likely to cause problems?
Incoming email will be delayed for up to two hours whilst the upgrade is carried out. No email will be lost and it will all be delivered once the maintenance is complete. During this time you will not be able to access our Webmail service and attempts to collect email using POP3 or IMAP are likely to time-out.
Is there anything else I need to know?
No.
Kind Regards,
Bob Pullen
Customer Support
Quote
Planned Web Storage Maintenance - Wednesday 5th August 12.05am-3.00am
Web Space & FTP
Posted on: Monday 3 August 2009, 16:13
When's this work happening?
Wednesday Morning.
What does it affect?
Access to our Homepages and PAYH (Plesk) hosting platforms, including FTP access.
How long will it take?
About an hour.
What does the work involve?
We need to upgrade the hardware on our web storage platform as the current hardware is not compatible with a software upgrade we want to carry out.
Is it likely to cause problems?
Any websites hosted on our Plesk or Homepages platforms will be inaccessible for approximately one hour during the maintenance window. This will also affect access to our FTP servers.
Is there anything else I need to know?
No.
Kind Regards,
Bob Pullen
Customer Support