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Heads up - Broadband Your Way billing error
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- Re: Heads up - Broadband Your Way billing error
Heads up - Broadband Your Way billing error
23-01-2009 10:43 AM
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Have just received my plusnet bill for next month and the included data charge has been billed twice.
See
Invoice Number 14625424
Date 23/01/2009
Customer cjags
1 Account Billing (2009-01-23 to 2009-02-22) £8.48 £1.27 £9.75
1 3GB Included Data Transfer Charge From 23/01/2009 £0.85 £0.13 £0.98
1 3GB Included Data Transfer Charge From 23/01/2009 £0.85 £0.13 £0.98
Net Amount £10.18
VAT Amount @ 15% £1.53
Invoice Total £11.71
See
Invoice Number 14625424
Date 23/01/2009
Customer cjags
1 Account Billing (2009-01-23 to 2009-02-22) £8.48 £1.27 £9.75
1 3GB Included Data Transfer Charge From 23/01/2009 £0.85 £0.13 £0.98
1 3GB Included Data Transfer Charge From 23/01/2009 £0.85 £0.13 £0.98
Net Amount £10.18
VAT Amount @ 15% £1.53
Invoice Total £11.71
Message 1 of 5
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4 REPLIES 4
Re: Heads up - Broadband Your Way billing error
23-01-2009 10:57 AM
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Morning,
I honestly can't see any reason why this has happened.
I'll get a problem raised to our finance team so we can make sure that this hasn't happened to anyone else.
I've discounted your next invoice by £1. I'm very sorry that this happened in the first place.
I honestly can't see any reason why this has happened.
I'll get a problem raised to our finance team so we can make sure that this hasn't happened to anyone else.
I've discounted your next invoice by £1. I'm very sorry that this happened in the first place.
Message 2 of 5
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Re: Heads up - Broadband Your Way billing error
23-01-2009 11:08 AM
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Cheers.
My broadband usage figures seem a bit strange too.
Last month's paid for usage finished at 3.7G but it was only 1.4G a week ago.
Not sure how it suddenly shot up.
Also this month is showing off peak usage as -2428.74KB !?
My broadband usage figures seem a bit strange too.
Last month's paid for usage finished at 3.7G but it was only 1.4G a week ago.
Not sure how it suddenly shot up.
Also this month is showing off peak usage as -2428.74KB !?
Message 3 of 5
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Re: Heads up - Broadband Your Way billing error
23-01-2009 11:25 AM
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Yes, that does sound a little strange.
Did the daily figures tally, or was it just the total that didn't seem to add up?
Did the daily figures tally, or was it just the total that didn't seem to add up?
Message 4 of 5
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Re: Heads up - Broadband Your Way billing error
23-01-2009 2:36 PM
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The other totals seemed OK. It was just the off peak total that seemed bizzare!
Message 5 of 5
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