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Having some trouble with internet speed

Garyaikido
Dabbler
Posts: 14
Registered: ‎24-10-2007

Having some trouble with internet speed

Hi there, we've been with plusnet for a while now and its had its ups and downs but currently we are having a situation with the maxed out speed, the whole time we have been with plusnet we have been using the up to 8 meg package, which was fine, but recently we have noticed a severe drop in speeds.
I decided to do a speed test ( The bt one provided seemed to not respond at all after several tries, used http://www.mybroadbandspeed.co.uk/ instead) and ended up with 1629kbps Down and 133kbps up, which turns out to be 1.5 meg and i also checked the BT Wholesale which has set our limit up at 2meg, i know that this isn't right because we have had upto 5000+kbps on previous speed tests over the years.
I believe the issue lies where we had frequent disconnects due to work around the house interfering with the phone line, I'm wondering if its possible if someone from plus.net could look into this for us because its a bit pointless paying for the up to 8 when we could just pay for the 2meg instead.
6 REPLIES
Denzil
Grafter
Posts: 1,733
Registered: ‎31-07-2007

Re: Having some trouble with internet speed

Can you give us the connection statistics from your router/modem? If you don't know how, tell us the model and someone will know. If the problem was due to temporary interference then your speed should go back up automatically over the next few days.
You are effectively paying for the amount you can download, not the speed, so changing to a fixed rate service won't save you any money.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Having some trouble with internet speed

It looks like there's some form of fault on your line.
I'd try changing your filters, connecting to the test socket behind your master faceplate if possible and better still try using a different modem or router.
It's either a line fault or a problem with your hardware.
Garyaikido
Dabbler
Posts: 14
Registered: ‎24-10-2007

Re: Having some trouble with internet speed

Port  Status          TxPkts          RxPkts  Collisions        Tx B/s  Rx B/s  Up Time
WAN PPPoA         17476760 18142116   0                     2246           3054 324:57:36
LAN 10M/100M 21525729 21957381   0                     1296           2401 415:24:42
WLAN 11M/54M 2772213 1550985   0                     2237           114 415:24:39
ADSL Link Downstream Upstream
Connection Speed 2432 kbps 224 kbps
Line Attenuation 46.0 db 31.5 db
Noise Margin 17.3 db 6.0 db
I think this may be the information your after, ill try hooking up the router to the master socket for a couple of days, see what happens
Garyaikido
Dabbler
Posts: 14
Registered: ‎24-10-2007

Re: Having some trouble with internet speed

ok, i plugged it in and it seems to have gone up in speed, looks like there is a problem with the cable upstairs
ADSL Link  Downstream  Upstream
Connection Speed 6304 kbps 448 kbps
Line Attenuation 19.0 db 8.0 db
Noise Margin 15.3 db 24.0 db
I did another speed test and im still hitting around 1500kbps up and 300kbps down, should i expect this to go up after some time or will someone need to look at it?
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Having some trouble with internet speed

Hi Gary,
Your IP Profile will rise in the next 3-5 days.
You're right though, it sounds like a dodgy cable.
Garyaikido
Dabbler
Posts: 14
Registered: ‎24-10-2007

Re: Having some trouble with internet speed

Awesome, I think it became damaged when upstairs work was being done, thanks for the quick response!