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Having problems with wifi connection

caroledp
Newbie
Posts: 1
Registered: ‎07-11-2016

Having problems with wifi connection

 Having problems with wifi connection and broadband, had a fault on phone line which is now fixed but broadband is still shocking. Been going on for a few weeks now and don't know where to go next to sort it. Sick of being on hold to tech help for 45 mins at a time . Not in contract now so looking at changing maybe, but don't want to sign up to anything if its not going to sort the problem.

2 REPLIES 2
Gel
Aspiring Champion
Posts: 2,332
Thanks: 299
Fixes: 29
Registered: ‎02-08-2007

Re: Having problems with wifi connection

Is it just wifi dropping, or is your router dropping broadband connection too; does your wired connection behave OK?

Have you tried changing wifi channel; yours may be in conflict with neighbour's router?
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Having problems with wifi connection

I can see that your line was disconnecting fairly frequently, however since Wednesday it's been a lot more stable. Did anything change at that point?

 

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.