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Haven't got confirmation text of my broadband activation

fishmiao
Newbie
Posts: 3
Registered: ‎10-01-2014

Haven't got confirmation text of my broadband activation

Hi,
I have received text from Plusnet as " Your broadband service is due to become active by midnight on 08/01/2014. Please don't set up your router until we confirm your service is active." However I waited for 2 days and still didn't get any text. And I tried to call your company several times but the line is always busy. Could someone tell me when my broadband can be activated? It is really inconvenient without internet connection in my house Cry.
Thanks
5 REPLIES
steveuk
Grafter
Posts: 199
Registered: ‎02-02-2013

Re: Haven't got confirmation text of my broadband activation

If it was me i would just plug it all in and see if it works.
Moderator
Moderator
Posts: 27,195
Thanks: 1,843
Fixes: 158
Registered: ‎14-04-2007

Re: Haven't got confirmation text of my broadband activation

As above and leave it alone for 1/2 hour and see what lights come on and what colour.

Customer and Forum Moderator. Windows 10 Firefox 63.0 (64-bit)

fishmiao
Newbie
Posts: 3
Registered: ‎10-01-2014

Re: Haven't got confirmation text of my broadband activation

I tried. The wifi light was on and I could search my wifi account with my phone, yet I was directed to a technicor portal website or sth. like that(I am now off home and can't remember clearly.)
tim11pop
Dabbler
Posts: 12
Registered: ‎16-06-2013

Re: Haven't got confirmation text of my broadband activation

I gave PlusNet a call and they activated it in about 10 minutes. The reason is that the installers don't always let PlusNet know to activate the connection.
fishmiao
Newbie
Posts: 3
Registered: ‎10-01-2014

Re: Haven't got confirmation text of my broadband activation

Thank you all. Got the text from Plusnet just now and able to connect to internet now. Smiley