cancel
Showing results for 
Search instead for 
Did you mean: 

Have sync, early activation?

squeek
Newbie
Posts: 2
Registered: 24-12-2013

Have sync, early activation?


I was accidentally disconnected from my previous ADSL provider prior to Plusnet activation (due to BT Openreach communication issues). I have an activation date from Plusnet of 31st of December but already have sync on the line. Could Plusnet activate my line early? I understand this may not work and I will be billed from the earlier activation date but as I work from home, I am willing to try anything to get my internet connection back up and running!
3 REPLIES
Routefinder
Grafter
Posts: 379
Registered: 01-08-2007

Re: Have sync, early activation?

Hi
As it is Christmas and the community forum is not the official haunt of the PN guys & gals......................yes they are regulars hereabouts but maybe try phoning to see if you can get a customer care PN person on the case.  No harm I would have thought doing a belt & braces approach so should PN person look in here they can maybe check progress for  you Wink
squeek
Newbie
Posts: 2
Registered: 24-12-2013

Re: Have sync, early activation?

Thanks for the advice - will give it a shot!
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Re: Have sync, early activation?

Hi squeek,
Welcome to the forum, I've activated your account and replied to your ticket.
You may need to reboot your router for it to connect the first time after I've activated assuming the work is done (fingers crossed).