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Have i got problems? Ahh hope not :(

thebisgroves
Newbie
Posts: 2
Registered: 09-04-2009

Have i got problems? Ahh hope not :(

Hi guys,
I have placed an order this week to join Plus Net from Orange due to there bad customer service and there high prices and have just looked to track my order and got this;
Sorry - we found a problem whilst checking your details.
Our support team will now make more checks and email you as soon as possible.

In the checking the details section of my order, i havent been emailed or contacted by anyone and am getting worried i so want to get away from Orange as had nothing but bad times.
Anyone any ideas?
Thank you
Jimmy

3 REPLIES
Superuser
Superuser
Posts: 1,830
Thanks: 421
Fixes: 5
Registered: 05-11-2008

Re: Have i got problems? Ahh hope not :(

May be to do with this ,
Order Delays (56095)
A number of customers who chose to signup or cancel between the 31st March and the 6th April may find that their orders are taking longer than normal to complete. This was due to an error in our XML ordering script.
We are now processing these orders, but due to the bank holiday weekend they aren't now due to complete until at least Friday 17th April.
Please accept our sincere apologies for any inconvenience this may cause you.
http://www.plus.net/supportpages.html?a=2&?helpheader=servicestatus

Regards
Mike
Mike
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Have i got problems? Ahh hope not :(

I've just had a look at your account and can see what's happened. The order was attempted to be placed but for some reason it was rejected by the automated system. It's been placed manually now and should complete on the 16th.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
thebisgroves
Newbie
Posts: 2
Registered: 09-04-2009

Re: Have i got problems? Ahh hope not :(

Hey guys thank you very much both of  you for you're replies!
I find it really difficult to belive i had a responce from Plusnet tech support as coming from Orange there help was none existant.
Hats off to you guys for such quick help!
Loving Plusnet already!
Thank you!!!!!
Jimmy