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Have blue light but wifi isnt working

Posts: 1
Registered: ‎05-07-2019

Have blue light but wifi isnt working

Got a new box yesterday and have left it for 24 hrs and have since restarted it multiple time to see if it needed time to boot up etc (was being activated on 4/7/19) am a uni student who opted for bills included with an external company so never got a welcome letter just a new box through the post- have been unable to use wifi and also do not have a username and password to change from the setup@..... username atm
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Have blue light but wifi isnt working


Hi @Alex_1999


Thanks for getting in touch - could you pop your name, address and (if possible) landline across via a PM and we'll take a look at this for you?


Best wishes