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Have a solid ADSL light, please can you activate early?

roundhay123
Newbie
Posts: 3
Registered: 15-11-2013

Have a solid ADSL light, please can you activate early?

Hi
ADSL light is a solid green and your line stats look ok after logging in to the router so the physical connection is complete at the exchange.
Please can you turn on early as my start date isn't until the 21st.
Thankyou
username: roundhay123
6 REPLIES
Moderator
Moderator
Posts: 18,694
Thanks: 1,951
Fixes: 247
Registered: 11-01-2008

Re: Have a solid ADSL light, please can you activate early?

welcome to the forums Smiley
the forums are only manned mon-fri 9-5, you'll need to call up the phones are manned 24 hours Smiley

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

roundhay123
Newbie
Posts: 3
Registered: 15-11-2013

Re: Have a solid ADSL light, please can you activate early?

thanks for the swift reply.
i did call a couple of hours ago but the CS lady told me as it doesn't appear as complete on her screen she can't help - I did mention that Plusnet have activated the internet as soon as BT have activated previously but she thought I was lying!
I will call again in the morning.
Moderator
Moderator
Posts: 18,694
Thanks: 1,951
Fixes: 247
Registered: 11-01-2008

Re: Have a solid ADSL light, please can you activate early?

BT need to close the job off before it can be activated. Sometimes they don't do that until the end of the day.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

roundhay123
Newbie
Posts: 3
Registered: 15-11-2013

Re: Have a solid ADSL light, please can you activate early?

Morning,
Just giving this post a hoof if there are some plusnet staff around that take a look at my acccount as it seems BT have done there bit but I'm getting a red internet light - I'm willing to take the chance that I'll be biled for a service still might not work.
Working from home now and killing my mobile phone data allowance!
Thanks
thesawdust
Grafter
Posts: 384
Registered: 28-10-2013

Re: Have a solid ADSL light, please can you activate early?

roundhay123,
Give them a call today.  Wink
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: Have a solid ADSL light, please can you activate early?

See if you're able to connect now.