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Has the "incompatible product" issue been resolved?

techno1999
Newbie
Posts: 3
Registered: 21-07-2013

Has the "incompatible product" issue been resolved?

My Fibre order has been in "BOT - WLR 3 - Rejections" state since the end of June due to an incompatible product (I'm currently on Sky ADSL LLU). Support team said the "problem will not be resolved until the end of July at the earliest". Has anyone experienced a similar problem? Has your problem been resolved yet? Is the solution (whatever that may be) going to hit the end of July date?
4 REPLIES
thomasjc1
Grafter
Posts: 209
Registered: 04-02-2013

Re: Has the "incompatible product" issue been resolved?

I asked the same question for a friend he wants to move from sky fibre to plusnet
http://community.plus.net/forum/index.php/topic,116190.msg1007415.html#msg1007415
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Has the "incompatible product" issue been resolved?

Hi there,
Looks like the ordering issue we were experiencing when attempting to migrate those lines in has now been resolved, so things should be moving along for both of you - please advise if that's not the case?
thomasjc1
Grafter
Posts: 209
Registered: 04-02-2013

Re: Has the "incompatible product" issue been resolved?

Oh right so I can tell my friend that he can go ahead now
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Has the "incompatible product" issue been resolved?

Yes, go for it and please also tell him thanks very much both for being patient and for choosing us Smiley