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Hardware Order and Broadband Question

rockintone
Grafter
Posts: 42
Registered: 13-11-2007

Hardware Order and Broadband Question

Hi all,
Signed up for PN on the 12th Nov and my broadband went live (8mb option 2) on the 19th Nov.
A few questions:
1) I still haven't recieved my router (Voager 2091), the order tracking states the order is awaiting processing?  Its well over a week now since signing up and I would have expected the router to at least be posted out - can nayone help speed things up?
2) I regularly switch my router (existing one) off when not in use (its normally off most of the day and on in the evenings then off again overnight) as I do with all electric devices (TVs etc).  Will switching it off during the 10 day "bedding in period" affect my sync rate etc?
3) Last night I lost my connection (DSL) twice (it reconnected itself after a few minutes) and the sync/connevtion download rate varied from 2xxxish to 5xxxish is this normal during the 10 day period?
Any help/comments appreciated.

3 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Hardware Order and Broadband Question

Hi there,
I would expect the Router to be with you in about the next 24-48 hours.  the hardware order isn't delayed as such, but I do wonder why it wasn't actually ordered until the point that it actually was.  I'll raise this internally and see what I can find out.
There shouldn't be any problems associated with switching off your router.  Quite a few people will do this for power saving reasons and such like.
I imagine that your synchronisation drop will be associated with the ten day training period.  Hopefully it should stablise now.
rockintone
Grafter
Posts: 42
Registered: 13-11-2007

Re: Hardware Order and Broadband Question

Thanks Jameseh as always for the prompt response  Cool and answers to my queries.
Hopefully I will get the router soon.
Regards
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Hardware Order and Broadband Question

Hi there,
I've just had confirmation that your router has been shipped, so should be with you either today or tomorrow.