Hardware Delivery and Delay - merged

[#1]

Thanks for looking into this, but if the routers were despatched on Friday (and you only say they "should" have been) would they not normally have been delivered Saturday if sent by Royal Mail or, failing that, today?  My order status still says the hardware order is awaiting processing.
I asked for the order to be sent to me, rather than the service address, as it's for a member of my family who I know will struggle if I don't set up the router with the user name and password before he plugs it in.  There should have been plenty of time for me to do this and forward it to him before I go away for 2 weeks early on Thursday, but the delay means I am cutting this fine and I am reluctant to go out in case I miss the postman / courier, so please excuse me if I am getting a bit edgy about this.

[#2]

Hi dauphin,
I've checked up on this for you and the routers that weren't sent out on Friday will be sent out today (that's will, not should) and they will also be sent first class so should arrive tomorrow for you.
Sorry for the delay.

[#3]

Thank you - it's just arrived.

[#4]

Excellent, glad to hear it - hope it sorts everything out for you.

[#5]

Mine hasn't arrived yet - though I am assuming the delay is Royal Mail related.
If it doesn't show up for a while, would missing most/all of the 10 day line test period be likely to affect my ongoing download speeds? 

[#6]

Hi graffspider,
The router is down as being dispatched last night (about 10:20 or so) so it should be with you if not today then tomorrow, sorry for the delay. The connection should start training from the first time you connect so there shouldn't be any ill effects.

[#7]

Keeping my fingers crossed, still activating line with no hardware order having been made yet (apparently) and my service begins Thursday. Prove me wrong Plusnet! 

[#8]

Hi flyboy78,
I can see the hardware was ordered this morning, that was an early call in! It should be with you tomorrow.

[#9]

Not sure if i have the same problem or not. On order tracker mine says - Hardware delivery  The order has not yet been placed... My plusnet will be enabled on the 27th, so does that mean its on its way or?

[#10]

You'll all be pleased to know my router arrived at lunchtime. Setup was nice and easy - all sorted in 5 minutes before I had to go back to work.
Anything I should be doing or looking out for at first? What kind of download speeds should I reasonably expect during the line training period?

[#11]

Hi
If you have the TH585
Then click http://192.168.1.254/cgi/b/dsl/dt/?be=0&l0=1&l1=0 and you should get an outcome like below

Quote

Link Information Uptime: 5 days, 7:52:50 DSL Type: G.992.3 annex A Bandwidth (Up/Down) [kbps/kbps]: 952 / 4,836 Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00 Output Power (Up/Down) [dBm]: 12.0 / 19.0 Line Attenuation (Up/Down) [dB]: 35.5 / 55.0 SN Margin (Up/Down) [dB]: 6.0 / 6.5 Vendor ID (Local/Remote): TMMB / BDCM Loss of Framing (Local/Remote): 0 / 0 Loss of Signal (Local/Remote): 0 / 0 Loss of Power (Local/Remote): 0 / 0 Loss of Link (Remote): 0 Error Seconds (Local/Remote): 27 / 0 FEC Errors (Up/Down): 97 / 0 CRC Errors (Up/Down): 97 / 1,368 HEC Errors (Up/Down): 2,220 / 707

[#12]

Good, bad, or indifferent? My estimated line speed was 4mb (not very close to an exchange)
Uptime: 0 days, 0:06:32
DSL Type: G.992.1 annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 3,712
Data Transferred (Sent/Received) [kB/MB]: 0.00 / 5.51
Output Power (Up/Down) [dBm]: 12.0 / 18.0
Line Attenuation (Up/Down) [dB]: 29.0 / 52.0
SN Margin (Up/Down) [dB]: 14.0 / 7.5
Vendor ID (Local/Remote): TMMB / TSTC
Loss of Framing (Local/Remote): 41 / 0
Loss of Signal (Local/Remote): 21 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 18 / 0
FEC Errors (Up/Down): 0 / 327
CRC Errors (Up/Down): 0 / 2
HEC Errors (Up/Down): 0 / 2

[#13]

indifferent - try the test socket by unscrewing the bottom half of the master socket
Noise Margin:     8.2   dB
Connection Rate:  3776  Kbps
Line Attenuation: 52.0  dB
Power:            19.3  dBm

[#14]

Thanks for the heads up orbrey, yeah that was a tad early... 5.50 in the morning, sad sad person. 

[#15]

he heard about your bet