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Half the speed of estimate

STBJohnny
Newbie
Posts: 6
Registered: ‎26-06-2013

Half the speed of estimate

Hi,
I have already raised a ticket for this problem with the faults team and have had an engineer call to the house to check the line twice and all is good 80/20. Since changing to fibre I have noticed that my speed doesn't go above 40mbps and has never done even though I have a line estimate of 65mbps. I do use a wireless connection, but have tested on a wired and got the same results. Running out of ideas to solve this speed issue. The line wasn't stable to begin with, but now seem to be more stable. I have tried 3 different routers and all give similar speed results. I have noticed that my upload speeds are fine. Normally get around 17mbps.
Any ideas what could be causing this.
My results are:
1. Best Effort Test:  -provides background information.
Download Speed
39.42 Mbps

0 Mbps 77.44 Mbps
Max Achievable Speed
Download speedachieved during the test was - 39.42 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
12.84 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 12.84Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

Thanks
STBJohnny
7 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,737
Thanks: 266
Fixes: 77
Registered: ‎27-04-2007

Re: Half the speed of estimate

Hi there,
I've just been running some diagnostics and making a few checks and I can't find an obvious reason for the reduced speeds. I can see you've raised a fault which is advisable as to where to take things next.
We would advise seeing what the speeds are like after making a direct PPoE connection to the modem in the meantime though:
http://community.plus.net/library/broadband/fibre-help-how-to-set-up-a-pppoe-dialler-in-vistawindows...
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
STBJohnny
Newbie
Posts: 6
Registered: ‎26-06-2013

Re: Half the speed of estimate

Thanks Adam,
I will test the modem speed tonight and post my results.
STBJohnny
Newbie
Posts: 6
Registered: ‎26-06-2013

Re: Half the speed of estimate

Looks like I'm getting perfect speeds with the test. Please see below my results. Not sure what is going wrong. I will try my wireless again and post the results.

1. Best Effort Test: -provides background information.
Download Speed
73.44 Mbps
0 Mbps 77.44 Mbps
Max Achievable Speed
Download speedachieved during the test was - 73.44 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
2. Upstream Test: -provides background information.
Upload Speed
14.47 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 14.47Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.
STBJohnny
Newbie
Posts: 6
Registered: ‎26-06-2013

Re: Half the speed of estimate

TP-LINK Router - Wireless Test
1. Best Effort Test: -provides background information.
Download Speed
38.54 Mbps
0 Mbps 77.44 Mbps
Max Achievable Speed
Download speedachieved during the test was - 38.54 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
2. Upstream Test: -provides background information.
Upload Speed
10.71 Mbps
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 10.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
STBJohnny
Newbie
Posts: 6
Registered: ‎26-06-2013

Re: Half the speed of estimate

I have tried the test on my router with a wired connection and seem to get to 70mbps, so must have done something wrong earlier. Looks like my wireless connection can not match my wired connection. I use a Wireless N adapter and seems to get connection speed of 270mbps. Could there be something wrong with my wireless settings? I have tried changing channels and also my router is only around 10-15 metres away.
Is it possible to get 70mbps on wireless?
Thanks
STBJohnny
STBJohnny
Newbie
Posts: 6
Registered: ‎26-06-2013

Re: Half the speed of estimate

Seem to have sorted the problem. I am getting close to 70mbps now. Seems to be the router which had an issue, so used my old buffalo router and made a few setting changes and all is good for the moment.
Thanks
STBJohnny
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Half the speed of estimate

Hi there,
Glad to see that your speeds have improved, there were still a few disconnections last night;
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13724071335954.png"/>
I'd monitor over the next few days and see how it it is.