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Half sync speed

Posts: 8
Registered: ‎06-08-2016

Half sync speed

Hi all,

I am currently experiencing max download speed of ~6Mbps and a sync speed of ~6.6Mpbs, where I normally get 11-12Mpbs sync. I think my upload speed is also quite low. Please find my line stats below. If someone could look at the line history I would be grateful. Thanks.

Exchange is Leyland LCLEY.

ADSL Status Mode State Up Speed Down Speed SNR Margin Loop Att.
   ADSL2+(G.992.5) SHOWTIME 490000 6616000 25




Posts: 13,039
Thanks: 4,332
Fixes: 26
Registered: ‎22-08-2007

Re: Half sync speed

That SNRM figure is grim and might suggest a line fault. Follow the instructions in the speed issues topic - see the link below.
Plusnet Help Team
Plusnet Help Team
Posts: 6,120
Thanks: 591
Fixes: 229
Registered: ‎01-01-2012

Re: Half sync speed

Sorry to hear you're having speed issues.

Our tests aren't showing any obvious cause so I'd recommend going through the links Townman has provided.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team