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Half 7 on day one and still no internet

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robinsona1977
Hooked
Posts: 5
Registered: 19-01-2017

Half 7 on day one and still no internet

So phone switched over at 03:00 this morning but still no broadband.

 

Does it normally take this long? I am having to watch normal tv and use phone internet.

 

Not a great start

 

Andi

10 REPLIES
DS
Pro
Posts: 561
Thanks: 115
Fixes: 7
Registered: 06-01-2017

Re: Half 7 on day one and still no internet

That's an odd time for the phone to be moved over Shocked

The actual switch over day can be right up to 11:59:59 tonight I'm afraid to say.

You should also receive another message telling you the BB is now active.

It is advisable to leave the router (or a modem if in use with a fibre connection) disconnected from the line until you get the message.

 

robinsona1977
Hooked
Posts: 5
Registered: 19-01-2017

Re: Half 7 on day one and still no internet

Thanks. 

 

I am am sure the words seamless was mentioned at some point during sign up but I might have imagined it.

 

Will burn up my tethered allowance until midnight then

 

Andi

DS
Pro
Posts: 561
Thanks: 115
Fixes: 7
Registered: 06-01-2017

Re: Half 7 on day one and still no internet

Ah, I think you misunderstood them!Shocked

When they mentioned seamless, they mean the money transaction from your bank account to theirs!!Funny

(I'll get my coat)

If it's not on by the morning, pop back here (though I'm sure you would anyway Wink )

robinsona1977
Hooked
Posts: 5
Registered: 19-01-2017

Re: Half 7 on day one and still no internet

Still nothing...

 

Looked back through emails and it did say by the end of the 20th. I never envisioned I would be without internet for two full days though.

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Half 7 on day one and still no internet

Hello @robinsona1977

 

I'm sorry to hear of your downtime when switching your service to us.

 

I'm not in the office at the moment, however I have passed your account details to one of my colleagues who has identified the issue is that your account had not activated automatically when the order completed with our suppliers.

 

Your account now should be active and you should receive notification of this shortly/if your router is already plugged in then it should start lighting up green.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
robinsona1977
Hooked
Posts: 5
Registered: 19-01-2017

Re: Half 7 on day one and still no internet

Thanks, just got the email.

 

Box Orange at the moment 

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Half 7 on day one and still no internet

Fix
Anything flashing?
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
robinsona1977
Hooked
Posts: 5
Registered: 19-01-2017

Re: Half 7 on day one and still no internet

All good now thanks

 

many thanks for helping out on a Friday night

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 361
Fixes: 114
Registered: 22-08-2015

Re: Half 7 on day one and still no internet

No problem, happy to hear you're back up and running just in time for the weekend. Smiley
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
Plusnet Help Team
Plusnet Help Team
Posts: 12,751
Thanks: 105
Fixes: 32
Registered: 27-04-2007

Re: Half 7 on day one and still no internet

Hi there,

 

I can see you're online now but do let us know if there's any issues.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team