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Had unlimited Fibre installed today - Speeds less than previous ADSL

halfchan
Grafter
Posts: 82
Registered: ‎05-08-2007

Had unlimited Fibre installed today - Speeds less than previous ADSL

Engineer said the modem was getting the full speed?
Current High-speed Broadband profile from plusnet
Telephone number:
****************
Phone exchange:
ERDINGTON
Estimated line speed:
14Mb (This may vary between 8Mb and 18.5Mb) - Checked on 2014-05-08 13:01:01
Current line speed:
11.2 Mb
BT Speedtest
Download speedachieved during the test was - 9.72 Mbps
For your connection, the acceptable range of speedsis 60 Mbps-77.44 Mbps .
Additional Information:
IP Profile for your line is - 77.44 Mbps
Upload speed achieved during the test was - 0.76Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Anyone got  a clue?
My router is a Belkin N750 F9K1103 v1 (01C)
3 REPLIES
Terranova667
Pro
Posts: 1,327
Thanks: 77
Fixes: 3
Registered: ‎19-02-2014

Re: Had unlimited Fibre installed today - Speeds less than previous ADSL

Your IP profile is set correctly but your plusnet one isn't looks like it hasn't been updated from ADSL someone from the DCT should be able to change it or you could if your willing to be on hold for a while call customer support and get them to change it.
halfchan
Grafter
Posts: 82
Registered: ‎05-08-2007

Re: Had unlimited Fibre installed today - Speeds less than previous ADSL

Thank you I will try and get it changed then.
Rang PN support and you were bang on. They say it will be done in a couple of hours.
Terranova667
Pro
Posts: 1,327
Thanks: 77
Fixes: 3
Registered: ‎19-02-2014

Re: Had unlimited Fibre installed today - Speeds less than previous ADSL

glad it's being sorted for you  Smiley