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Had Plusnet Pro for 4 days now and im worried!!

DiscoAlly
Newbie
Posts: 4
Registered: 31-05-2010

Had Plusnet Pro for 4 days now and im worried!!

I've been told that for the first 10 days, my broadband connection would not be 100% stable or working efficiently but... My latency on games is only getting worse, started off around 150ms which is not so good to begin with, now it's sitting at over 500ms. I left Virgin Media 50mb service due to poor latency and shocking pings. I hope it's not going to happen here.
4 REPLIES
Community Veteran
Posts: 26,631
Thanks: 865
Fixes: 10
Registered: 10-04-2007

Re: Had Plusnet Pro for 4 days now and im worried!!

Have you checked the status of your exchange? http://usertools.plus.net/exchanges/
Could you post your router stats (sync speed, attenuation and noise margin) and the results from a BT speed test.
If you could also post a tracert to the server you are having problems with and one to www.bbc.co.uk please.
That should give us some idea of what's going on.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
mliversidge
Dabbler
Posts: 17
Registered: 11-05-2010

Re: Had Plusnet Pro for 4 days now and im worried!!

I'd ask for the interleaving to be turned off  Wink
Community Veteran
Posts: 26,631
Thanks: 865
Fixes: 10
Registered: 10-04-2007

Re: Had Plusnet Pro for 4 days now and im worried!!

Interleaving is not going to account for a latency starting at 150 and rising to 500! I don't think a drop from 500 to 480 by removing interleaving (if it as actually on in the first place) is going to over impress!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
DiscoAlly
Newbie
Posts: 4
Registered: 31-05-2010

Re: Had Plusnet Pro for 4 days now and im worried!!

Sorry but how do I go about getting what you asked?

Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:
Reply from 212.58.224.138: bytes=32 time=131ms TTL=121
Reply from 212.58.224.138: bytes=32 time=52ms TTL=121
Reply from 212.58.224.138: bytes=32 time=48ms TTL=121
Reply from 212.58.224.138: bytes=32 time=47ms TTL=121
Ping statistics for 212.58.224.138:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 47ms, Maximum = 131ms, Average = 69ms

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:
  1    35 ms    99 ms    99 ms  dsldevice.lan [192.168.1.254]
  2    63 ms    47 ms    46 ms  lo0-plusnet.pte-ag2.plus.net [195.166.128.72]
  3    48 ms    46 ms    46 ms  ge0-0-0-504.pte-gw2.plus.net [84.92.4.90]
  4    47 ms    49 ms    46 ms  vl23.thn-gw2.plus.net [212.159.4.20]
  5    48 ms    47 ms    46 ms  rt0.thdo.bbc.co.uk [212.58.239.25]
  6    47 ms    48 ms    47 ms  212.58.238.133
  7    50 ms    46 ms    47 ms  virtual-vip.thdo.bbc.co.uk [212.58.224.138]
Trace complete.