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Great disappointment!

Posts: 1
Registered: ‎30-11-2020

Great disappointment!

I have to say I am very disappointed in the service provided (or rather not provided).
I moved to a property in Ipswich in September and after a lot of research and recommendations from friends I decided to order my broadband from Plusnet. Well it is now over 2 months and still no broadband. Hardly any communication from them. Difficult to understand the comments some of the staff put down on the "ticket system". I am running out of patience now and my ability to work in lockdown has been greatly affected. Anyone has had a similar experience?
Posts: 40
Thanks: 6
Registered: ‎30-11-2020

Re: Great disappointment!

Yes, I've had a very similar experience when moving home and staying with plusnet.  I'm sorry to hear that.  I'm really concerned that you are 2 months down the line and still no connection.  That is shocking.  I too have found the communication to be very poor.  I hope you get things resolved soon and that I too get connected again.