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Great connection speed, Rubbish streaming

lilimarie80
Newbie
Posts: 1
Registered: ‎30-01-2016

Great connection speed, Rubbish streaming

I'm having problems with my plusnet connection. 
Great connection speed 12-16Mbps on copper to exchange a mile away, with around 20mS ping.
Browsing is slick and most apps are quick on other devices but when it comes to streaming forget it!
Streaming and voice over the network both wired and wirless across multiple devices is shocking.  Wont even hold a EE wifi voice call, video is plagued by constant buffering and slowness.
If i know this before recently joining i would never have joined,so dissapointed. 
And I dont believe it to be a technical fault as if I use my 3g connection streaming services on my devices are fine, same too when using other peoples wifi and networks.
Is there anyway this can be addressed before I take it up with customer services and try to cancel