Gradual slowdown
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- Re: Gradual slowdown
Gradual slowdown
02-07-2014 11:17 PM
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Re: Gradual slowdown
02-07-2014 11:49 PM
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Is your phone line quiet - dial 17070 option 2. Were those speed tests wired or over wireless?
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Re: Gradual slowdown
03-07-2014 12:13 AM
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Uptime: 1 day, 0:07:02
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 756 / 3.620
Data Transferred (Sent/Received) [MB/MB]: 84,39 / 801,78
Output Power (Up/Down) [dBm]: 12,2 / 19,6
Estimated line speed:
1.5Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-06-12 20:28:55
Current line speed:
3.1 Mb
Line Attenuation (Up/Down) [dB]: 23,5 / 47,5
SN Margin (Up/Down) [dB]: 5,0 / 6,0
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 40 / 0
FEC Errors (Up/Down): 90.881 / 2.269.853
CRC Errors (Up/Down): 0 / 76
HEC Errors (Up/Down): 0 / 618
Re: Gradual slowdown
03-07-2014 12:15 AM
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Oh and wired, and line quiet. and wrong attachment, right one now attached.
Re: Gradual slowdown
03-07-2014 1:50 AM
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Can you try a new filter. Synch rate is very low for this line. If you are in the test socket, you should raise a fault report here - http://faults.plus.net
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Re: Gradual slowdown
03-07-2014 8:48 AM
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Thanks
Re: Gradual slowdown
03-07-2014 8:56 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Gradual slowdown
03-07-2014 9:38 AM
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Re: Gradual slowdown
04-07-2014 4:20 PM
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Re: Gradual slowdown
07-07-2014 11:33 AM
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Please only comment on the Fault Ticket if absolutely necessary.
Re: Gradual slowdown
13-07-2014 6:35 PM
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DNS SNR Speed
Down Up Down UP
Tue 08 Jul 2014 17:38:01 32 6.1 5.3 7574 732
Tue 08 Jul 2014 17:39:01 32 6.1 5.2 7574 732
Tue 08 Jul 2014 17:40:01 29 6.1 5.2 7574 732
Tue 08 Jul 2014 17:41:01 30 6.1 5.2 7574 732
Tue 08 Jul 2014 17:43:01 31 6.1 5.3 7574 732
Tue 08 Jul 2014 17:44:01 35 6.1 5.2 7574 732
Tue 08 Jul 2014 17:45:01 30 6.4 5.2 7574 732
Tue 08 Jul 2014 17:46:01 30 6.3 5.3 7574 732
Tue 08 Jul 2014 17:47:01 29 6.1 5.2 7574 732
Tue 08 Jul 2014 17:48:01 30 6.1 5.3 7574 732
Tue 08 Jul 2014 17:49:01 30 6.1 5.2 7574 732
Tue 08 Jul 2014 17:50:01 29 6.3 5.3 7574 732
Which was great because I have never seen such speeds.
Since then it has been on a downward move
These are the router stats from today
Upime: 0 days, 1:38:02 DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 756 / 5.922
Data Transferred (Sent/Received) [MB/GB]: 112,81 / 1,99
Output Power (Up/Down) [dBm]: 12,2 / 20,0
Line Attenuation (Up/Down) [dB]: 23,7 / 46,0
SN Margin (Up/Down) [dB]: 5,7 / 12,6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 18 / 0
Loss of Signal (Local/Remote): 2 / 0
Loss of Power (Local/Remote): 0 / 0
Error Seconds (Local/Remote): 50 / 0
FEC Errors (Up/Down): 3.517 / 616
CRC Errors (Up/Down): 6 / 3
HEC Errors (Up/Down): 17 / 106
I also notice the SNR has crept upto SN Margin (Up/Down) [dB]: 5,7 / 12,6 and thus a reduction in speed
Should this be happening?
Re: Gradual slowdown
14-07-2014 10:08 AM
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Re: Gradual slowdown
15-07-2014 6:28 PM
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Re: Gradual slowdown
15-07-2014 8:44 PM
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<a href="http://www.speedtest.net/my-result/3614643091"><img src="http://www.speedtest.net/result/3614643091.png" /></a>
Second taken today with 11.8dB DNS
<a href="http://www.speedtest.net/my-result/3626851680"><img src="http://www.speedtest.net/result/3626851680.png" /></a>
Re: Gradual slowdown
21-07-2014 5:24 PM
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If an engineer or Agent sets your SNR Target to 6db, this doesn't mean that your SNR will stay at 6db, the idea of SNR is that it fluctuates given the line conditions. For example, if there is a burst of noise on your line for some reason (say road works) the SNR will increase, this will keep the line stable for the time that the noise is on your line.
SNR adjusts itself to protect your connection from excessively dropping out due to high errors due to noise or other interference on your line. It looks to me that the agent in question has set your line to 'Amber' this means that your SNR Target will not ever move from 6db, however the SNR itself can still fluctuate, however the line will always aim, where possible to give you an sNR of 6db but this isn't guaranteed.
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