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Grabit download speed (help)

bktadpoles
Newbie
Posts: 6
Registered: ‎29-06-2009

Grabit download speed (help)

Please can someone help?
I am not in the least bit technical so please keep it simple.
I used to be with Zen and moved to plusnet after they discontinued the binary service. When with Zen I always had 8meg download speed. Since moving to plusnet i cannot get anything over 54kbps. Not even a Meg, anytime day or night. Can anyone help me PLEASE!.
Many thanks
32 REPLIES
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Grabit download speed (help)

Do you know what your current sync speed is? This may help you to get your Line stats if you don't know how -
http://www.kitz.co.uk/adsl/frogstats.php
Could you also check your PN profile at https://portal.plus.net/my.html?action=data_transfer_speed (don't post the last 4 digits of your phone number).
Depending on your package there will be traffic shaping, but it should be less severe outside peak hours.
Have a read and select your package - http://www.kitz.co.uk/isp/plusnet_shaping.htm
Moderator
Moderator
Posts: 18,815
Thanks: 1,995
Fixes: 256
Registered: ‎11-01-2008

Re: Grabit download speed (help)

What package are you on?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

bktadpoles
Newbie
Posts: 6
Registered: ‎29-06-2009

Re: Grabit download speed (help)

Thanks for the advice so far.
i am on the unlimited package. am am just about to try some of the suggestions. i will let you know how i get on.
Thanks
bktadpoles
Newbie
Posts: 6
Registered: ‎29-06-2009

Re: Grabit download speed (help)

System Up Time 95:58:54
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 1714775 2634784 0 454 9290 95:55:58
LAN 10M/100M 1232130 706836 0 4546 214 95:58:52
WLAN 11M/54M 1422181 1029473 0 4866 334 95:58:50

ADSL Link Downstream Upstream
Connection Speed 8128 kbps 448 kbps
Line Attenuation 21.0 db 11.0 db
Noise Margin 9.5 db 25.0 db
Telephone number:
0127876****
Phone exchange:

Estimated line speed:
8 Mbps - Checked on 2009-05-24 11:06:50
Current line speed:
7150
hope this is the right information?
bktadpoles
Newbie
Posts: 6
Registered: ‎29-06-2009

Re: Grabit download speed (help)

more information again. sorry.
using a netgear router DG834pn
Moderator
Moderator
Posts: 18,815
Thanks: 1,995
Fixes: 256
Registered: ‎11-01-2008

Re: Grabit download speed (help)

that all looks good, what do you get here for speed http://www.mybroadbandspeed.co.uk
also have you tried downloading after midnight?

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

bktadpoles
Newbie
Posts: 6
Registered: ‎29-06-2009

Re: Grabit download speed (help)

It does not seem to matter if i down load at midnight or buring the day. the result is always the same.
broadband speed test know is 6019kbps with a upload of 374kbps.
i am on grabit now and the download speed is 56.8kbps
arghhhhhhhhhhhh
VileReynard
Seasoned Pro
Posts: 11,066
Thanks: 277
Fixes: 11
Registered: ‎01-09-2007

Re: Grabit download speed (help)

For some reason, PN frown on usenet.
It goes to the back of the priority queue
Binary usenet is even more frowned on - their usenet offering doesn't even have it.
Your best bet seems to be bit torrent - if it suits your wants.
BTW You were tricked into that "unlimited" broadband.
Usage is unlimited
Speed can be very limited Smiley
Yet another sucker signed up for 18 months Shocked Shocked Shocked

Community Veteran
Posts: 1,887
Thanks: 5
Registered: ‎05-04-2007

Re: Grabit download speed (help)

Jeremy,
That wasn't very nice was it?  Calling a new customer a sucker? behave yourself, or I'll be feeling your collar shortly.
VileReynard
Seasoned Pro
Posts: 11,066
Thanks: 277
Fixes: 11
Registered: ‎01-09-2007

Re: Grabit download speed (help)

Sorry. Cry

bktadpoles
Newbie
Posts: 6
Registered: ‎29-06-2009

Re: Grabit download speed (help)

Sucker or not it sounds as though he has a point. i was promissed a service that i am clearly not getting. and up to this point no one is able to help me acheive even dial up speed. it is true had i known this to be the case i would have opted for another company and paid extra for binary's. Bit torrent seems way to risky.
someone must have some idea as to another way of getting the binarys a lot quicker than 54kbps. if not with grabit with someone else.
VileReynard
Seasoned Pro
Posts: 11,066
Thanks: 277
Fixes: 11
Registered: ‎01-09-2007

Re: Grabit download speed (help)

I don't know if PN is currently running under an amber situation or not, if it is then
http://www.plus.net/support/broadband/quality_broadband/load.shtml should make for an interesting read.
It's worth putting your package details into http://www.kitz.co.uk/isp/plusnet_shaping.htm - this shows the
absolute maximum performance you can ever achieve with your package.

James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: Grabit download speed (help)

@bktadpoles
Welcome to the forum.
You should be getting considerably faster usenet speeds given the product that you have signed up for.  You are not on the unlimited package - you have signed up for Plusnet Pro which carries a 15GB peak usage allowance and prioritises all traffic at all times of the day.
Could you possibly show us the result of a normal speedtest over at http://mybroadbandspeed.co.uk
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: ‎31-08-2007

Re: Grabit download speed (help)

Reply #7 I think is it James.