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Got speed but cannot play

dhep1
Grafter
Posts: 52
Registered: 01-12-2014

Got speed but cannot play

It is over 1 week since I mistakenly joined plusnet, I get 15 mbps down one minuet then 8mbps the next 0.35 up (rubbish compare to t.t.) despite the speed web pages take an age and online games impossible, I am having to use my mobile phone the play, I believe this is false advertising! I pay for a service that I am not getting!  I have connected the cable and tried every channel 1-13 although many will not work saying 'forbidden access' or something.
I have 3 computers and this happens on all 3, 1 adsl cable 2 wireless.