Got DSL but no ATM or PPP when check connectivity

[#1]

Hi,
Just joined Plusnet and been informed that my Broadband is up and running. Connected new router and after waiting started to set up. No issues going through the setup but i don't have internet access.
Test results show DSL but im showing no ATM or PPP.
I have just started to rent and they had previous internet from another provider. Could this be the cause?
Thought i would post before contacting Plusnet to see whats happening.
Any help would be appreciated.
Thanks,
EJ

[#2]

Hi Ejoseph,
Can you disconnect and reconnect your router and try to get connected again please? It seems that your account was still awaiting activation following the dispatch of your router. I have manually gone ahead and activated this now that you've stated that you've received the router. You should be able to connect now.
Sorry for the delay.

[#3]

Thanks
Im at work at the moment so will try later when i get in.
Thanks again
EJ