Good sync speed but bad download speed
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Good sync speed but bad download speed
24-05-2013 12:41 PM
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My router's download sync rate is 6,555 kpbs but my download speed is at max 1.0 Mbps. I have tried the following to diagnose:
1) Wired and wireless connection to router - Same
2) Tested speed peak/off peak - it seems to range between 0.8 and 1.0 Mbps.
3) Replaced micro filter - Same
4) Plugged router into master socket - same
5) Plugged router into BT test socket - same
6) Factory reset and configure of router - same
7) Checked VP capacity - Green
EDIT - 8 ) Checked bell wire - Already removed.
Connection stats are attached.
Finally I did the BT Wholesale broadband test and got some interesting results (attached). Test 1 & 2 are consistent with the experienced poor performance. However, Test 3 which connects directly to the BT network shows the performance I expect from a sync rate of 6,555 kpbs.
Any ideas?
Thanks!
Re: Good sync speed but bad download speed
24-05-2013 1:07 PM
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Welcome to the forums.
Were these tests done wired to the router (or over WiFi) and can you be sure that nothing else was doing data transfers whilst these tests were performed?
After that the first thing to do is to check your PN data rate profile - see user portal - connection - high-speed broad band. If your 'current speed' figure is markedly different to the BT reported profile, you will need to ask PN to align the profile. That should deliver more usable data transfer speed.
@DCT - this looks as though there might still be issues with tracking BT profiles. Has there been any progress on the plans to rectify this please?
Cheers,
Kevin
PS: @Anotherone - yes, most helpful... I just don't have the links to hand
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
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Re: Good sync speed but bad download speed
24-05-2013 1:11 PM
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Re: Good sync speed but bad download speed
24-05-2013 1:18 PM
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Estimated line speed:2.5Mb (This may vary between 1.5Mb and 3.5Mb) - Checked on 2013-05-14 16:18:38
Current line speed:0.9 Mb
Re: Good sync speed but bad download speed
24-05-2013 2:26 PM
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Ticket raised....
Re: Good sync speed but bad download speed
24-05-2013 2:32 PM
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Quote from: townman Were these tests done wired to the router (or over WiFi) and can you be sure that nothing else was doing data transfers whilst these tests were performed?
Sorry, just noticed your question.
Quote from: Spangolin 1) Wired and wireless connection to router - Same
I shutdown Windows Update service, Google drive..........
When I factory reset the router I gave it a different SSID and password so I'm sure nothing else was connected.
Re: Good sync speed but bad download speed
24-05-2013 4:48 PM
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Re: Good sync speed but bad download speed
24-05-2013 7:10 PM
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Thanks for you help everyone!
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