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Good sync, good profile, not so good speed tests??

fagin
Grafter
Posts: 60
Registered: 30-11-2009

Good sync, good profile, not so good speed tests??

I have a PlusNet 65Mb profile and sync speeds of 68000, yet speedtests show 60Mb download (upload is as expected and fine).
Connection is hard wired and I have even tried direct to the BT modem without any difference.
Any ideas?
9 REPLIES
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Good sync, good profile, not so good speed tests??

Hi there,
What profile and throughput does a BT speed test (http://www.speedtester.bt.com) show?
fagin
Grafter
Posts: 60
Registered: 30-11-2009

Re: Good sync, good profile, not so good speed tests??

Quote from: Matt
Hi there,
What profile and throughput does a BT speed test (http://www.speedtester.bt.com) show?

That facility has error'd on my line since moving to your 80/20 service back in March 2012.  It gets past test1 and just error's.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Good sync, good profile, not so good speed tests??

Hi, did you try the beta speed tester at the above page? That's the one for speeds over 40Mb, hope that one works for you?
If not perhaps try http://www.speedtest.btwholesale.com/ ?
fagin
Grafter
Posts: 60
Registered: 30-11-2009

Re: Good sync, good profile, not so good speed tests??

Yes, that's one of the speedtesters I use.  60Mb DL shown.
Plusnet Help Team
Plusnet Help Team
Posts: 13,001
Thanks: 143
Fixes: 47
Registered: 27-04-2007

Re: Good sync, good profile, not so good speed tests??

Thanks for getting back to us, I can see a fault has been raised so our faults team should be getting back to you ASAP.
EDIT:
Just thought I'd reply back after looking at this again.
Apologies I think I suffered from temporary brain failure earlier on as a 60mb download speed is about right for a 65mb profile actually.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
fagin
Grafter
Posts: 60
Registered: 30-11-2009

Re: Good sync, good profile, not so good speed tests??

I'm not convinced that's a factual statement imo.... I used to (up to about 2 weeks ago) get at the very least, 63Mb.
Plusnet Help Team
Plusnet Help Team
Posts: 13,001
Thanks: 143
Fixes: 47
Registered: 27-04-2007

Re: Good sync, good profile, not so good speed tests??

Speeds can fluctuate on a fibre connection so you may find that it even rises again at some point. It's not something we can look at as a fault I'm afraid.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
fagin
Grafter
Posts: 60
Registered: 30-11-2009

Re: Good sync, good profile, not so good speed tests??

Hi Adam,
What's the problem with the full speedtester on BT not working on my line since going to your 80/20 service?
fagin
Grafter
Posts: 60
Registered: 30-11-2009

Re: Good sync, good profile, not so good speed tests??

Quote from: Matt
Hi, did you try the beta speed tester at the above page? That's the one for speeds over 40Mb, hope that one works for you?
If not perhaps try http://www.speedtest.btwholesale.com/ ?

Apologies... I thought that link was the normal BT speedtest link.  It's not as it's the wholesale one.  I've just ran through your link and it passes the tests, which is strange as the other tester does not run the diagnostics on my line.
Anyway... it brings back as saying the BT Profile is 66.35Mbps.