Good download/upload speeds but high ping in game, need help
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Good download/upload speeds but high ping in game, need help
20-12-2017 8:25 AM - edited 20-12-2017 8:27 AM
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Hi there
I'm new customer of PN and never bothered about ping in game (CS:GO) until now. My connection keeps dropping out and my ping is very erratic during gaming. I get ping spikes and only reboot router helps to bring back ping to level 60-70ms however after few minutes ping jumps to 1000ms again. I've had pro addon turned on but I didn't feel any diffrence. I believe you put me on a gaming profile (fastpath)? Would it please be possible to do this? That's may help.
Edit: I'm connected wired, there is no problem with my device at all, done a lot of ping and traceroute tests and all seems fine.
Thanks,
Re: Good download/upload speeds but high ping in game, need help
20-12-2017 5:04 PM
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Hi there, welcome to the community
I can see the drops in your connection were due to an incorrect setting on your line (SNR was set too low). This has now been amended and can see the line has remained stable. However please continue to monitor and let us now if you have further issues.
Re: Good download/upload speeds but high ping in game, need help
21-12-2017 8:06 AM
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Good Morning,
Thank you for your prompt reply and action. Much appreciated.
I'll keep an eye on my connection as I've been advised that my line was reset and
As part of resetting your line, this also starts a fresh "training period" on the line.
Many thanks once again and fingers crossed.
Regards
Re: Good download/upload speeds but high ping in game, need help
21-12-2017 1:00 PM
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Re: Good download/upload speeds but high ping in game, need help
28-12-2017 2:36 PM
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Hi LaurenB
After a week of keeping an eye on internet connection it seems to keep disconnecting a lot of times during Xmas.
Would you mind to have another look at my line and see if there is everything alright at your end?
I'd be really grateful.
Kind Regards
Re: Good download/upload speeds but high ping in game, need help
28-12-2017 3:07 PM
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Hi @ozimsdz tests are not detecting any issues but I can see the drops were quite bad over Xmas.
Can you confirm if the router is still in the test socket? Is the router positioned near anything electrical that may cause interference (for eg, Christmas lights or electrical appliances)?
Re: Good download/upload speeds but high ping in game, need help
28-12-2017 4:22 PM
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Router is still connected to the test socket. There is only telephone connected next to it and powerline adapter.
Re: Good download/upload speeds but high ping in game, need help
28-12-2017 5:05 PM
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Re: Good download/upload speeds but high ping in game, need help
31-12-2017 4:02 PM
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Broadband is not going to work well if the "phone" line is not working properly.
Please perform a quiet line test - dial 17070 select option 2 using a corded phone plugged into the test socket behind the face plate of the master socket. It should be silent. A noisy phone line (or no dial tone) will have a marked adverse impact on the performance of broadband.
If the line is noisy or there is no dial tone, then a PHONE LINE fault needs to be raised with your phone provider. If this is PlusNet, you can report a fault on line using the button below. From the Q&A list, choose the one which matches the problem, 'open' the 'section' and click the trouble-shooter link. NB: If you receive a failure message (rather than a log-in prompt) then log-in to the user portal in a different browser tab and attempt to use the trouble-shooter again.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Good download/upload speeds but high ping in game, need help
08-01-2018 8:46 AM
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Hello
I've checked my line over the weekend and there is no noice at all, line seems to be cleared and working great.
However the issue with rebooting router or drops connection still occur. I've also checked internet connection in game- the same issue. High ping spikes every minute or so and very unstable internet which makes game unplayable.
Can you please have another look at my line? Maybe there is some problems with exchange. I'm also planning move router to my room- this means that router will not be connected to test socket.
Hope we can figure something out.
Kind Regards
Re: Good download/upload speeds but high ping in game, need help
10-01-2018 11:00 AM
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Hi
Any updates in this matter?
Re: Good download/upload speeds but high ping in game, need help
on 06-02-2018 6:55 PM - last edited on 07-02-2018 10:03 PM by Mav
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?????????
Moderator's note by Mike (Mav): Excessive use of emoticons edited as per Forum Rules.
Re: Good download/upload speeds but high ping in game, need help
06-02-2018 6:56 PM
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Re: Good download/upload speeds but high ping in game, need help
06-02-2018 7:29 PM
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Could we see a Radius log for the january period upto present?
Re: Good download/upload speeds but high ping in game, need help
07-02-2018 10:04 AM
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Apologies for the delayed response.
I've attached a graph of your connection below
With regards to the pings you've carried out can you carry them out to a different server?
Google rate limit ping traffic so they aren't the best website to ping.
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