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Gone downhill the past 2 weeks

rookey
Grafter
Posts: 572
Registered: 23-01-2009

Gone downhill the past 2 weeks

I use Face Time with the family alot and we had no problem until about 2 weeks ago getting poor connections.  What your guys think the problem is.
I done a speed test
Ping 34
Download 5.98mb
upload 27mb
That the best I can get where I am anywhere but never had a problem in the past till recently

119 REPLIES
RPMozley
Aspiring Pro
Posts: 1,116
Thanks: 30
Fixes: 5
Registered: 04-11-2011

Re: Gone downhill the past 2 weeks

Upload faster than download?  Huh That can't be right.
That's RPM to you!!
NorthEasterner
Aspiring Pro
Posts: 1,867
Thanks: 50
Fixes: 3
Registered: 25-09-2012

Re: Gone downhill the past 2 weeks

Quote from: RPMozley
Upload faster than download?  Huh That can't be right.

I am guessing it would be 0.27mbits for upload not 27mbits or a form of kb which should be 2700
Hope i helped
Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Gone downhill the past 2 weeks

Hi rookey,
I've taken a look at your line but can't see anything obvious that would cause you using Facetime to become a problem. Have you tried changing your Wireless Channel?
Chris Pettitt
Cloud Environments Engineer
ricmelia
Grafter
Posts: 70
Thanks: 1
Registered: 27-10-2011

Re: Gone downhill the past 2 weeks

My up speed has also been better than my down speed (according to the speed testers) at peak time since I had fibre installed. However, it only seems to be web traffic that is slow, usenet still works at linespeed.
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Gone downhill the past 2 weeks

I'm assuming the speed test was done over wireless?
I've had higher upload readings than my line is capable of via wireless on an iMac (25Mb vs 15Mb).
Have you tried doing speed tests via an ethernet connection?
rookey
Grafter
Posts: 572
Registered: 23-01-2009

Re: Gone downhill the past 2 weeks

Sorry guys I got the upload wrong it is 0.27 oops
I am using plusnet own router and mines gets very hot is this normal?
rookey
Grafter
Posts: 572
Registered: 23-01-2009

Re: Gone downhill the past 2 weeks

I have just changed my wireless channel to see if it makes any difference later when doing face time.  So I guess the channel can cause problems then
here the current results
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Gone downhill the past 2 weeks

Hi,
Thanks for getting back in touch regarding this.
What kind of issues are you seeing with FaceTime? Does it just not work at all or is it just breaking up?
Chris Pettitt
Cloud Environments Engineer
rookey
Grafter
Posts: 572
Registered: 23-01-2009

Re: Gone downhill the past 2 weeks

It works yes but sometime it goes to black screen saying connecting during the face time session as in it lost data or slown down I just don't know.  But now I have changed the channel let see if this help.
But the router gets very hot so wonder if the router is faulty it one of yours I got and dont think it a year old yet.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Gone downhill the past 2 weeks

Ok, well lets see if the channel change has done the trick or not. Let us know if this hasn't resolved the issue for you.
Chris Pettitt
Cloud Environments Engineer
rookey
Grafter
Posts: 572
Registered: 23-01-2009

Re: Gone downhill the past 2 weeks

Ok
But the router getting hot concern me thou too surely it should only be warm not hot?
Community Veteran
Posts: 6,824
Thanks: 1
Registered: 27-10-2012

Re: Gone downhill the past 2 weeks

my router runs at nearly 60 degrees and asus say this is normal!
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Gone downhill the past 2 weeks

Where is your router located? It is likely to get relatively warm but it does have quite a lot of ventilation, so it should be fine.
Chris Pettitt
Cloud Environments Engineer
rookey
Grafter
Posts: 572
Registered: 23-01-2009

Re: Gone downhill the past 2 weeks

Ok as long it normal that's fine Smiley
It in open space not trapped at all Smiley