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Go live date today but red light on internet

Miriam33
Newbie
Posts: 3
Registered: ‎18-07-2019

Go live date today but red light on internet

Please can someone help me. I have all other lights green on the router except the internet light which is red! My go live date is today! Would love to use the internet again and get out of this Stone Age!

Please help

Mimi
6 REPLIES 6
jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: Go live date today but red light on internet

@Miriam33 Welcome to the forums.

Your 'go live' date is today, but it can take up to midnight for all the bits to fall into place and join up. If you still don't have a working connection tomorrow morning, post back, and hopefully one of the Help Team will have a look for you.

John
Miriam33
Newbie
Posts: 3
Registered: ‎18-07-2019

Re: Go live date today but red light on internet

Is there anything that’s can be done to move things quicker
jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: Go live date today but red light on internet

Unfortunately not - the system is automatic, and under the 'control' of BT/Openreach.

As previous, I'm afraid II can only advise patience, unless any of the PN staff spot this, but even if they do, they will most probably just confirm what I have said.

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Go live date today but red light on internet

Hi Mimi and thanks for contacting us via our community forums.

While the advice you've been given above is correct, in this case as your broadband order completed with Openreach a few hours ago, we've manually intervened and activated your account this side ahead of the automatic activation.

Hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
jab1
Legend
Posts: 17,432
Thanks: 5,678
Fixes: 260
Registered: ‎24-02-2012

Re: Go live date today but red light on internet

Thanks, Anoush.SmileyThumbs_Up

John
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Go live date today but red light on internet

No problem Cheesy

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet