Give me a reason to stay
Currently losing my broadband several times during an evening. Multiple restarts make no difference then the service randomly restarts. I invested in an inependent router to see if it helped, but all it does is drop out more expensively ( 
). My contract is up and my monthly expense has more than doubled, and that for a service I can't depend on. Anyone think of a reason to stay? I can't.
). My contract is up and my monthly expense has more than doubled, and that for a service I can't depend on. Anyone think of a reason to stay? I can't.
Thanks for the reply.
Firstly this is a new issue - nothing has changed with the internal wiring for quite some time.
Saying that it has always been accepted locally that a shortage of external cable capacity has a large effect on available speed, but not on connectivity.
You points, in order :
1. No
2. Yes
3. Wire - its the main router
Really not good enough. Incidently I install & maintain network systems as part of my job - data, cctv, ip phone - so am not totally clueless
Firstly this is a new issue - nothing has changed with the internal wiring for quite some time.
Saying that it has always been accepted locally that a shortage of external cable capacity has a large effect on available speed, but not on connectivity.
You points, in order :
1. No
2. Yes
3. Wire - its the main router
Really not good enough. Incidently I install & maintain network systems as part of my job - data, cctv, ip phone - so am not totally clueless
Hi telwebb,
It is difficult helping new members here - one can never tell what the capability level is like, so its best to start with the basics.
No noise on the line, plugged into the master socket and using Ethernet cable between the PC and the router (rather than wifi) rules out a good number of the usual culprits.
EXACTLY what do you mean by "losing my broadband several times during an evening" and "Multiple restarts"? Do the lights on the modem / router go out? Do they start to flash when they are normally steady ... or it is a matter that internet explorer simply says it cannot reach the requested website?
There are 4 different issues which can appear to give no internet connectivity...
xDSL down - no connection between the modem and the exchange
PPP down - no connection between the modem and PlusNet
Slow responsiveness - tends to be time related and is due to inadequate BT Wholesale capacity between the exchange and the ISP switch centre
Address resolution / routing issues - no connection between the PC program and the target service
Following the speed issues thread and posting the requested information will help eliminate the first two.
Establishing a TBB BQM (if your router will respond to WAN Pings) will help profile the 3rd issue
The last issue is a bit of a ball ache - needs some detailed diagnostics when the issue occurs - pings, tracert and nslookup
Am happy to assist if you want to get some insight into what's happening. If its a line problem, then you are going to need PlusNet to get BTOR onto the case - if it is something else, then you might be able to mitigate it yourself, though with your own evidence it will be easier to argue the point when BTOR can find nothing wrong!
After all of that there is the dreaded possibility of REIN - but lets eliminate other possibilities first!
It is difficult helping new members here - one can never tell what the capability level is like, so its best to start with the basics.
No noise on the line, plugged into the master socket and using Ethernet cable between the PC and the router (rather than wifi) rules out a good number of the usual culprits.
EXACTLY what do you mean by "losing my broadband several times during an evening" and "Multiple restarts"? Do the lights on the modem / router go out? Do they start to flash when they are normally steady ... or it is a matter that internet explorer simply says it cannot reach the requested website?
There are 4 different issues which can appear to give no internet connectivity...
xDSL down - no connection between the modem and the exchange
PPP down - no connection between the modem and PlusNet
Slow responsiveness - tends to be time related and is due to inadequate BT Wholesale capacity between the exchange and the ISP switch centre
Address resolution / routing issues - no connection between the PC program and the target service
Following the speed issues thread and posting the requested information will help eliminate the first two.
Establishing a TBB BQM (if your router will respond to WAN Pings) will help profile the 3rd issue
The last issue is a bit of a ball ache - needs some detailed diagnostics when the issue occurs - pings, tracert and nslookup
Am happy to assist if you want to get some insight into what's happening. If its a line problem, then you are going to need PlusNet to get BTOR onto the case - if it is something else, then you might be able to mitigate it yourself, though with your own evidence it will be easier to argue the point when BTOR can find nothing wrong!
After all of that there is the dreaded possibility of REIN - but lets eliminate other possibilities first!
You said your contract is up, and the ( plusnet) prices have also gone up - probably as a result of the end of a free trail period
If your contract is definitely up, and your not contracted to something like Free or 1/2 price for 6 or 12 months then £9.99 thereafter on a 12/18 month contract then you need to do the following:
Shop around, price up as many providers as possible and look at how much it would costs to move your phone/internet to another provider over a 12 month period and a 24 month period ( total cost )
Look at things like
ADSL cost over contract length ( also see how much fibre would cost)
is the internet package unlimited , or restricted? what siuts you best? would a limited deal be cheaper?
Call packages ie anytime/ evening+weekends etc
Line rental
line rental with any so called saver package
Draw it all up and come up with a list of who would cost what over 12 months/18months/24 months
]From that you will then know that if you stay with plusnet as is it will cost you £x, Talk Talk £X, BT £X Sky £x and so on.
Call plusnet tell them that you want to leave, as ISPX is cheaper and will only cost £x compared to your current deal with plusnet, if no luck then say you will consider your options.
Try again and if still no luck tell them you wil consider your options again, and then get in touch with your chosen new provider and move.
If your contract is definitely up, and your not contracted to something like Free or 1/2 price for 6 or 12 months then £9.99 thereafter on a 12/18 month contract then you need to do the following:
Shop around, price up as many providers as possible and look at how much it would costs to move your phone/internet to another provider over a 12 month period and a 24 month period ( total cost )
Look at things like
ADSL cost over contract length ( also see how much fibre would cost)
is the internet package unlimited , or restricted? what siuts you best? would a limited deal be cheaper?
Call packages ie anytime/ evening+weekends etc
Line rental
line rental with any so called saver package
Draw it all up and come up with a list of who would cost what over 12 months/18months/24 months
]From that you will then know that if you stay with plusnet as is it will cost you £x, Talk Talk £X, BT £X Sky £x and so on.
Call plusnet tell them that you want to leave, as ISPX is cheaper and will only cost £x compared to your current deal with plusnet, if no luck then say you will consider your options.
Try again and if still no luck tell them you wil consider your options again, and then get in touch with your chosen new provider and move.