Giganews problems
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- Re: Giganews problems
Re: Giganews problems
12-12-2007 2:44 PM
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Re: Giganews problems
12-12-2007 6:28 PM
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I'm at a bit of a loss now as it doesn't seem to be anything specific to do with your account.
I've just connected using your username and password and could browse perfectly normally to both easynews.com and giganews.com.
I also queued a binary Usenet download which came down using 4 threads at about 220kbps. That's about right for this time of day.
The problem definitely isn't evident when I try from here
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Giganews problems
12-12-2007 7:25 PM
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Just turned router back on (turned it off at around 16:15) and all seems well.
Edit: Something that I have just noticed (not sure if it could be connected) is that there is no usage showing for yesterday & the day before.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Giganews problems
12-12-2007 10:37 PM
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B.
Re: Giganews problems
12-12-2007 11:24 PM
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Not sure how that would affect my access to Giganews or the lack of usage for two days
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Giganews problems
13-12-2007 12:06 AM
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Re: Giganews problems
13-12-2007 12:18 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Giganews problems
13-12-2007 12:37 AM
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Re: Giganews problems
13-12-2007 1:22 AM
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My IP is in the range 212.159.***.***
Re: Giganews problems
13-12-2007 1:58 AM
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I am on the lagacy PAYG account, the surf options and PN firewall settings have not changed (just checked 'em), so something is screwy!
Gonna connect via RIN in a bit and try that.
Re: Giganews problems
13-12-2007 2:20 AM
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PN staffers should be able to see the IP change associated with my posts, if that helps.
Re: Giganews problems
13-12-2007 9:54 AM
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I would definitely consider giving Astraweb a ring and see if they are applying any IP filtering/blocking rules as I would be inclined to suspect that they're blocking your IP address.
Re: Giganews problems
13-12-2007 1:07 PM
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I quote from a reply I received to an email
Quote I looked over our server logs and your connections are reaching our servers
but your user name and password are not.
Does this help, along with the tracerts I gave above, in decyphering where the problem lies?
Also, no-one seems to have picked up on the fact that no internet usage at all has been registerd on my PN account for all Monday, Tuesday & Wednesday morning this week - both peak & off-peak. Not actually complaining at this
But could it have any bearing on the above?
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Giganews problems
13-12-2007 1:12 PM
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It's weird that they are seeing your connection attempt, but not any attempts to authenticate. If it hadn't started working again after Bobs test yesterday, I might have been inclined to point towards an issue with your client, but as it's no workingI have absolutely no idea!
Re: Giganews problems
13-12-2007 8:21 PM
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