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Getting really slow speeds 0.2 to like 1 Mbps

Tom1994
Newbie
Posts: 2
Registered: ‎13-06-2023

Getting really slow speeds 0.2 to like 1 Mbps

Hi just wondering if anyone can help me, been getting rediculously slow speeds not sure what to do as I'm not great with this sort of stuff thankyou
4 REPLIES 4
jab1
Legend
Posts: 17,624
Thanks: 5,752
Fixes: 265
Registered: ‎24-02-2012

Re: Getting really slow speeds 0.2 to like 1 Mbps

 

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

John
Tom1994
Newbie
Posts: 2
Registered: ‎13-06-2023

Re: Getting really slow speeds 0.2 to like 1 Mbps

I don't have a phone that can be connected to the phone line is there any other way to sort it out?
jab1
Legend
Posts: 17,624
Thanks: 5,752
Fixes: 265
Registered: ‎24-02-2012

Re: Getting really slow speeds 0.2 to like 1 Mbps

Just use the second link and report a BB fault. You will not now get response before 0800 tomorrow.

John
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,568
Thanks: 596
Fixes: 99
Registered: ‎27-11-2020

Re: Getting really slow speeds 0.2 to like 1 Mbps

Hey there @Tom1994 I've tested the line and there is a potential issue so I just need you to go through all the checks for me. What @jab1 sent should help as it takes you through them all anyway.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team