Getting nervous, no sign of BTO engineer

[#1]

Got email from plusnet advising me to be in the house on 15/4/13 from 1-6 to allow engineer access for fibre install so ive had to take day off work waiting for this its now 5pm no sign so far wont be impressed with a no show as my exsisting phone line and broadband will stop from midnight tomorrow. Any moderator care to update me on whats happening?

[#2]

Quote from: koolmacher

Any moderator care to update me on whats happening?

Moderators are not clairvoyant, nor do they work for PlusNet. They are just PN customers who volunteer to help here and keep the forums tidy. 

[#3]

How common is it for the engineer not to turn up for a fibre install?

[#4]

Hi there,
Just checked your account and it seems the agent who booked the appointment in made a mistake. The appointment is actually booked in for tomorrow afternoon (16th) between 1pm and 6pm.
I'm really sorry about that and am feeding back on this now, please let us know as soon as possible if you can't be available tomorrow and we'll rearrange it for you.

[#5]

Thanks for the update, not the best of starts with your company I've just wasted one and a half day's leave today thanks to your colleagues error. As it happens I'm due to start night shift tomorrow night so I will be in from 1-6, not impressed so far!

[#6]

Have a read of http://www.moneysavingexpert.com/shopping/delivery-rights